How can I resolve Error 209?

[Katina S]

We are glad to hear uninstalling and reinstalling worked for you. Thanks for reporting that here.

@glennteach

[LG20467a]

I've found McAfee being a problem.

Disable McAfee real time scanning and firewall.

Uninstall turbotax

Shut down windows

Boot computer

Disable McAfee real time scanning and firewall if it has restarted itself

Reinstall Turbotax

hth

[taberge67]

The fact that I had to uninstall from an internal secondary drive to my primary SSD drive means your programmers SUCK. You guys need to fix this next time because if it happens again, I will ask for a refund and head to a competitors product.

[debnaves]

Error Code 209 will not allow program to run,  how can we resolve this?

[JMSheibley]

I receive the message:

[No Description Found]

Engine Version: wPerScm.2022.47.13.32

TPS Version: 6.2.0 (Tps-Compatability-Version:2022.6)

Error: 209

Question: does this help pinpoint what change I need to make?  

[AkinaLO]

Please try to refresh your browser and clear your cookies. If that doesn't work, try clearing your browser's cache. 

Then try logging out and logging back into TurboTax. You can also try using a different browser. 

The following FAQs will show you how to do it.    

How do I delete cookies?  

How to clear your cache  

If you're still having issues or have any questions, please contact customer support through the following link for assistance with your error.  

What is the TurboTax phone number? 

[Sierra04]

Help error 209 then program ends

[MichelleLO]

Have you tried any of the suggestions listed in this thread?  If you have and nothing has resolved the error, please reach out to TurboTax Customer Support for assistance.

What is the TurboTax phone number?

@Sierra04 

[Carl]

I've seen three scenarios where the error 209 occurs, and not just with installing TurboTax.

 - Attempting to install the program from an external hard drive or USB thumb drive has generated error 209.  For some, changing the drive letter on that hard drive to "D" allowed them to install it from that external hard drive/USB thumbdrive.

 - Attempting to install the program on a drive other than the default windows drive (typically drive C) has generated the error. The solution is to install it on the default drive.

 - Installing the program on an SSD drive has sometimes caused this error (among others). Several "solutions" have been tried that have worked for some, not worked for others.  For example, ensure the SSD drive is the default windows drive, and that the device being installed from is either that default drive, or drive "D:" if it's an external device you're installing from.  Another "solution" was to disable the automatic weekly deframenting of the SSD drive. Don't see how that would matter. But it makes sense to disable defragmentation of an SSD drive, since there's really no need to defragment an SSD anyway.

[BERICKSO68]

Have Error code 209 can not go to Turbo Tax from there

[EbonyA]

Have you tried the suggestions throughout the thread relating to an external hard drive? Have you downloading the software onto one? @BERICKSO68 

[Mary625]

I have the same problem.  I have done everything they have written online.  I cannot get someone on the phone and I paid for this product.  They need to make it work.  But I'm supposed to go the community to have something resolved that they have screwed up. 

I used to like intuit.  Now, they are by far the worst company for customer service I've ever dealt with.  That includes att and comcast.  I didn't think that was possible. 

Last year I will ever use intuit.  That's if they can ever make it work

[Mary625]

I did this as well.  Still won't work.  Also had no virus software running for a good 15 minutes, which sucks

[Mary625]

I'm ready to do just that.  I already tried to get the $20 they over charged me  I have screenshots of the cost being less until I hit "purchase" and each of 2 products was $10 more.  I called and was put on hold for about an hour.  Hung up, got someone else who said they'll sent me an email to request the refund and I never got it.  Now this nonsense with no fix and no customer service.  What is the point of intuit anymore? 

[CarissaM]

Please follow the instructions here to run a manual update on the software, as this may fix the issue. 

The fees for Turbo Tax were less for early filers. If you did not pay the fees prior to March 1, 2023, then the fees did go up, and you would pay a higher amount. @Mary625