Get your taxes done using TurboTax

I'm ready to do just that.  I already tried to get the $20 they over charged me  I have screenshots of the cost being less until I hit "purchase" and each of 2 products was $10 more.  I called and was put on hold for about an hour.  Hung up, got someone else who said they'll sent me an email to request the refund and I never got it.  Now this nonsense with no fix and no customer service.  What is the point of intuit anymore?