I have the same problem. I have done everything they have written online. I cannot get someone on the phone and I paid for this product. They need to make it work. But I'm supposed to go the community to have something resolved that they have screwed up.
I used to like intuit. Now, they are by far the worst company for customer service I've ever dealt with. That includes att and comcast. I didn't think that was possible.
Last year I will ever use intuit. That's if they can ever make it work
