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sridharkalluru
Level 2
January 16, 2023
Question

How can i fix the error 2894 error during installation

  • January 16, 2023
  • 3 replies
  • 112 views
IT happen both in the downloaded version as well the CD from Costco

3 replies

H
HeatherPLO
Level 14
January 16, 2023

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
S
sridharkalluruAuthor
Level 2
January 16, 2023

the posting there don't help .This is notoriously defective

 

DoninGA
Level 15
DoninGALevel 15
Level 15
January 16, 2023

That is a Windows Installer error - https://answers.microsoft.com/en-us/windows/forum/all/im-getting-window-installer-error-2894-when-i-try/d4e74e58-62f4-45ca-ba54-7e21b27254b8

 

This is a rare error when installing TurboTax.  Try uninstalling TurboTax and then re-start your computer.  Then install the software again.  If it still fails with the error then you need contact TurboTax support.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=lcxibhri

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

W
webblur1
Level 2
January 30, 2023

TurboTax is doing nothing to fix this problem.  I was on the phone for hours with the tech and he kept repeating the same operations.  Finally, He copped out and sent me instructions for a clean boot.  Still did work.  No other problems with other applications.

    A
    alasia
    Level 2
    February 4, 2023

    This is a Windows problem. It was solved for me by MicroSoft support:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-res[product key removed]nfo-2894loading/87f23c74-a237-49eb-8a77-65a06af64ee4?messageId=aa4dd39c-ac3b-4521-977a-c[phone number removed] 

    I was able to install TurboTax.

     

    F
    FiatAMDG
    Level 2
    April 8, 2023

    Do the following command in the Command Prompt space

    INSTALLATION ERROR CODE 2894 RELATED TO TURBO TAX INSTALLATION

    I HAVE SPENT HOURS WITH MICROSOFT and also TURBO TAX. TURBO TAX GAVE ME THE LINK. However it took me a while to figure out that the one command had to be replaced with the If you are having a issue with installation go to this link: https://www.winhelponline.com/blog/error-2894-riched20-dll-getlasterror-5/  and follow the prompts. It's best to copy and paste the commands.. HOWEVER REPLACE THIS COMMAND; ICACLS riched20.dll /grant "Administrators":(RX) WITH THIS COMMAND: ICACLS riched20.dll /grant "Administrators":(F) AND CONTINUE WITH THE REST OF THE COMMANDS AND YOU WILL BE DOWNLOADING IN MINUTES....

     

     

    RESOLUTION

    To resolve the issue, take ownership of riched20.dll and assign the necessary permissions.

    Open an admin Command Prompt window.

    Execute the following commands one by one:

    cd /d c:\windows\syswow64\
TAKEOWN /F riched20.dll /a
ICACLS riched20.dll /reset
ICACLS riched20.dll /inheritance:r
ICACLS riched20.dll /grant "NT SERVICE\TrustedInstaller":(F)
ICACLS riched20.dll /grant "Administrators":(RX)
ICACLS riched20.dll /grant "NT AUTHORITY\SYSTEM":(RX) <<<REPLACE THIS COMMAND WITH>>> ICACLS riched20.dll /grant "Administrators":(F)
ICACLS riched20.dll /grant "BUILTIN\Users":(RX)
ICACLS riched20.dll /grant "ALL APPLICATION PACKAGES":(RX)
ICACLS riched20.dll /grant "ALL RESTRICTED APPLICATION PACKAGES":(RX)
ICACLS riched20.dll /setowner "NT Service\TrustedInstaller"

    Note: If you want to rename or replace this module with a fresh copy from the source, you need full control access. In that case, replace command #6 above with the following:

     

    ICACLS riched20.dll /grant "Administrators":(F)
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