Efile transmission not going through, error code 2

[RNDawson]

I am using TT Home and Business.  I have completed a federal and a state return.  When I transmitted the files, I received a message saying "We are experiencing internet transmission problems.  Your transmissions did not go through.  Intuits Electronic Filing center did not receive your returns.  Please try again later.  Error 2"

I tried several times and kept getting the message.  I loaded TT to another laptop and still received the message.  On the second laptop, I then only transmitted the federal return and it successfully transmitted.  I then tried transmitting the state file and again received the error.  The state is WV and the return has a attachment.  

I then loaded TT to a third laptop and attempted to efile the state and received the same error code. I have  made sure pop up blockers are off, cleared cache, lowered the windows security setting to medium and set to default.  I have downloaded all updates for TT.  The file size I am uploading is 11 MB and a pdf required by the state.  I do not know if the file attachment is the issue but is the only variance from the federal file which did transmit.  

Has anyone else experienced a similar issue and found a fix?  I dread calling customer service because they never seem to be able to help.  

[JotikaT2]

Please see "How do I solve my e-filing issue?" for other options to help you troubleshoot the error message.

[mesquitebean]

@RNDawson 

This is a long shot, but did you happen to have an underpayment of WV estimated taxes and thus a penalty?   If so, the West Virginia Form IT-210 is not yet ready for efiling.  The projected date of availability for that form is 2/13/2025.

Tax Form Availability Table

Since you efiled the Federal return first, you won't be able to efile the state return until the Federal return has been accepted.    Also go back to the REVIEW tab in the left menu column, and it should run the error check again to see if anything  shows up.

I'm not familiar with WV, so I don't know if/what attachments are allowed in efiles or not.  Maybe someone familiar with WV will see the thread, but it would have been more optimal if WV had been mentioned in the thread title to catch some WV eye.    You can edit it, if you wish to add "WV", by clicking the tiny 3-dot icon just to the right of the thread title.

[RNDawson]

Update:

The issue was the pdf file size of the WV required attachment. After I resized the file and reattached,  the transmission successfully went through and was accepted.  

When I originally called Intuit for help, I suggested this was the issue because it was the only variable that was different.  No one took me seriously. They had me un-install,  re-install, adjust this,  adjust that and after approximately 45 minutes,  the call mysteriously ended.  Every year I have a TT issue and get no where with tech support.  During the call I also showed them where the program freezes and stops responding every time. No one cared.  I've done 3 other returns since then and it is still a issue.  I think it is time to use a new product.  

[cilbery]

I was having the same problem as RNDawson with the Turbotax Bussiness 2024 edition.  I'm glad I found this post because this was my exact problem, but it was with the for form 8453(digital signiture). 

I rescanned the form as a .jpg instead of .pdf to reduce the file size, and it transmitted no problem.

Cheers to RNDawson for finding the issue.

[dtazzy]

Thanks for the information.  I was having the same problem with WV efile.  I made my pdf file smaller and it went through.

Thankful!

[Honest Abe]

I am having the same issue as @RNDawson with TurboTax Business 2024 desktop that is having "Internet Transmission" error 2.  My only attachment is the 8453-PE which I have reduced in size from approximately 900 kb to 300 kb, but that has not resolved the issue.  Has anyone found other solutions?

[baxterjohn90]

This was super helpful! Worked great for me. I had this error come up when trying to file my 1065 partnership return. The issue was that I had uploaded a PDF of my form 8453-PE (Georgia requires this), which I had created and had a large file size. I re-uploaded the form as a jpeg instead, and let TurboTax format it into a PDF (which they helpfully do). I was able to file my taxes after that. Thanks for posting this!

[futurenonuser]

They are idi*ts.  I hate Intuit, QB, and TurboTax.  Their customer service is not service at all.  Unfortunately, i'm still searching for a solution 

[RNDawson]

• Are you getting error code 2? If so, and you have attached ANYTHING to the tax file, try reducing the file size.  My theory is that their server is set up with a receive time limit (time it takes to receive the data) and any files that exceed that allotted time, be it larger file or slow internet service on your end, error code two pops.

[vjmisra01]

I have the same issue,but Im using a desktop version not browserversion. Cookies and cache cleanup does not help. It says Intuit filing center did not receive your returns. Please help.

[RNDawson]

Are you getting a error code when you are transmitting? If so, what is the code? If you are also sending a attachment within the tax file, try reducing the file size and reattach it. If you are not attaching a file,  I'd go ahead and call the TT help desk. 

[MsJMA]

Getting same TT "error 2" trying to e-file only TT Business FED returns.   I tried the same steps by other users as above, then removed and re-installed the WIN application plus rescanned and reattached the 8453-FE at a lower resolution.  Never had this issue in years past.  Great suggestions from the user community, but continuing down this path for me is time-wasteful.  I will print and mail in my returns this year.

Intuit TurboTax -- shame on you for releasing product and imposing basic functionality testing on your User Community. 

[drm_sandiego]

Same problem, Error 2 when trying to file Form 1041.  After 4 tries at different times of the day, I read this thread.  My 8453-FE had been formatted as PDF by Adobe Acrobat and failed to file every time.  Size about 900 KB.  After reading this I attached the JPG version of the same file, about 800 KB.  TTax Business then formatted it to PDF before sending.  Filing was successful.

[RhynoByte71]

I had this same issue, with e-filing a different state, and after a 90-minute call with TurboTax help desk agent and after numerous troubleshooting steps that didn't resolve the issue, she kept researching and finally discovered the solution.  At least, this is what worked for my situation:  Reset all internet security zones to default level.

On Windows 11:

Settings
Network & internet
Advanced network settings
Internet Options
Security (tab)
Click on [Reset all zones to default level].

Your situation might be different, but I'd love to see you comment whether this does or does not work for you.