I used Turbo Tax 2019 desktop last year. When trying to read last year's return file, it asks for a password. I think I am entering correct password, but it rejects. When I say select 'forgot password', it prompts for a security question, but the there is no question, only an answer text box. How do I recover the password for last year's file? I also tried reading last year's pdf saved file, but it is unable to pull in information from there. Need help. Thanks.
Can you manually run updates to see if that allows the "internal password" function? If that still does not work, please use the FAQ link posted below and reach out to TurboTax customer service for assistance:
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