I also spent an hour with TurboTax support, but they could not find any solution. They advised me to reenter all data manually from last year. Strange thing is that the 2019 file is not not accessible by the Turbotax 2019 software also (after it updated). So I have only the pdf print copy (fortunately) to refer to to access last year's data. Intuit should address the problem and issue an immediate patch, otherwise the advantage of pulling in information from last year's return is lost. TurboTax Support, please issue a patch for this problem. Thanks.
