Contact a representative

[DoninGA]

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[rahulshandilya]

Need help in filing taxes

[Tatilus76]

Customer Service was very unhelpful in the fact I need a copy of my 2016 Turbo Tax Return.  I have no choice at this point but to get the return from Turbo Tax, a IRS transcript is not an option.  I can't even upgrade to PLUS in Turbo Tax because I didn't use Turbo Tax for 2018.  There is no reason for Intuit to make it so hard to get a copy of a return you ALREADY PAID FOR ONCE for an tax audit.  This is the exact reason I switched to using a CPA, they are so money hungry and make it impossible to retrieve your returns.  If anyone has an idea on how to get my return from TURBO TAX please let me know.  [email address removed]

[syford14]

I need to request a refund of $122.03 that was charged to my credit card on 11/6.  I have purchased and downloaded through your website the Deluxe Edition.  Please contact me as soon as possible.

Sybil Ford

[DoninGA]

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@syford14 wrote:

I need to request a refund of $122.03 that was charged to my credit card on 11/6.  I have purchased and downloaded through your website the Deluxe Edition.  Please contact me as soon as possible.

Sybil Ford

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To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Catappoldt]

Can you please help me get a copy of my 2018 return the IRS has no copy of it, you did file it right?

[DoninGA]

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@Catappoldt wrote:

Can you please help me get a copy of my 2018 return the IRS has no copy of it, you did file it right?

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Paying the TurboTax fees does not e-file a tax return.

Did you e-file the tax return and was it accepted by the IRS?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.  Provided that you have a valid email address for the TurboTax account.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2018

What is the status of the e-filed federal tax return?  If the status is anything other than Accepted then the tax return was never e-filed.  If you did not print and mail the federal tax return then the return was never filed.

Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

[xmasbaby0]

@Catappoldt TurboTax does not file it for you--YOU have to file it by clicking  that big orange button that says "Transmit my return now."  Did you do that?

I DID NOT RECEIVE MY REFUND FOR LAST YEAR

Do you know if your 2018 return was accepted?  What did your emails say after you filed?

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Check your account for 2018.  If it says anything other than "accepted" your return was not filed.  Either it was rejected and you did not notice and/or follow up, or it was never filed at all.

If you chose to file by mail, you had to mail it yourself.  TurboTax does not mail it for you.

If it was not filed, then print, sign and mail it now.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

If it was filed and accepted, then you have to follow up with the IRS to see what happened.

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

If this is about your state refund then contact your state:

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

[sausewil]

Error

[tagteam]

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@sausewil wrote:

I am getting an error regarding Section 179 Limit (Not Done) in Turbo Tax Business.  I had my records transferred from Turbo Tax 2018.

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What is the exact error message and in which module are you working (i.e., which type of return)?

Also, do you have sufficient profit to cover the Section 179 deduction? 

Note: You might want to start your own thread for this issue.

[nursedug48]

I need help

[JamesG1]

A representative can be reached here.

Contact us option.

Questions can be answered through the Help button in the upper right hand corner of TurboTax.

Assistance can be found under the Help tab here.

This explains Live Tax Advice which is available for an additional cost.

[ANZELAW]

I CHARGE MY EMAIL TO [email address removed] my number is [phone number removed]

[xmasbaby0]

@ANZELAW Please do not post your personal information here in the user forum which is a public web site that can be seen by everyone.  Luckily for you the filter removed the information so identity thieves could not get it.

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...