Tax Year Prior to 2020: I would like to talk to someone

[ChondelLO]

1. Click or tap here to go to our Contact us page.
2. Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
3. On the following screen, enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

For more information please click the link.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Mzglo54]

I would talk to some one live person

[xmasbaby0]

@Mzglo54 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

[Mboehm]

Hi yes I would like to delete my account 

[xmasbaby0]

TurboTax accounts cannot be deleted, but you can abandon the account if you do not plan to use TurboTax any more. Or are you asking about  how to cancel an Advantage account?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

[jdukes111]

I need to download 2017 and 2018 taxes

[DoninGA]

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@jdukes111 wrote:

I need to download 2017 and 2018 taxes

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To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[laser318]

Cant remember my password from last year when I filed with turbotax trying to get my aging from last year please help

[DoninGA]

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@laser318 wrote:

Cant remember my password from last year when I filed with turbotax trying to get my aging from last year please help

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You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[Plyto081988]

I need help getting in to a old account 

[KrisD15]

1. Go to the account recovery page by clicking here:

TurboTax Account recovery

1. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
2. Follow the on-screen instructions.

[sonia80aguirre]

My Tax where rejecting saying one of the SS# was wrong I corrected it a few times now and it’s saying the same

[CatinaT1]

Persons on a tax return are verified against what is on file with Social Security.  Sometime people have two middle names or two last names.  You can try a different combination if this is the case.  Sometimes Social Security may only use one of the last names or may think part of the middle name is part of a last name.  Also verify you are using the right social security number and the correct date of birth.

[Mktilwic]

I filed my 2019 federal tax and everything was fine until I had to put in my 2018 AGI and the IRS rejected it. Since I filed with turbo tax last I do not have the 2018 info saved. Is there any way to pull up last years and get my AGI.