Cant Activate Turbo tax deluxe on windows 10

[mesquitebean]

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@ Rpgoode47  wrote:

Like others, I am unable to activate TT Deluxe CD version. New computer, Windows 10 and Edge.

Tried everything above. Get a blank activation screen, that's it!!

Called TT earlier, and gal was no help.

Turbo people, your product has BUGS !!

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Here's the solution that has helped others.  See if it solves it for you.

Are you using Windows?

If so, a blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.

In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.

If lowering the scaling to 100% didn't help, then it may be screen resolution.  Try a lower screen resolution such as 800x600.  Once you get the license activated, you can revert your resolution setting back like it was.

[andersonapartments]

I couldn’t agree more.  TT has major bugs. I have a brand new computer. I cant activate it as I get the blue dot from h.   And on my other computer TT always goes to "not responding" for 15-20 secs.  I'm running out of codes and computers. Major problems. TT. fix and quit the excuses. 

[mason13]

activation screen shows up with a blue dot.  wont activate

[mason13]

thanks for the help.  It worked.  mason13

[AkinaLO]

This has to do with your screen resolution. Please follow the steps below provided by @NCperson to correct your screen resolution.

• Change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. Remember your resolution setting!)
• Launch TT and the activation screen should launch. Copy/paste in your activation code. You should get the 'all set' green checkmark.
• Change your resolution back to what it was originally. 

If you continue to have issues, please repost here for more help.

[Mayfire]

My problem was with TurboTax Premier 2020 download on Windows 10. All went well until it was time to activate. Then all I saw was an empty window with a small blue ball. I even tried uninstalling and reinstalling several times.

The screen resolution adjustment solution worked perfectly. Thank you! My display on my new laptop was set at the recommended 1920 x 1200. I reset to 800 x 600 and the activation window appeared. Of course, the copy and paste function offered during initial setup did not work and I typed in the license code.  Voila! I am now functional except for having to transfer last year's data file to the new computer. I returned my resolution to its original setting and all looks fine in TT.

Why can't installation instructions include this as a reminder or solution in troubleshooting FAQs instead of making customers spend so much extra time searching for a solution?

Your help saved me the next step of calling customer support. Whew! Thanks!

[scubaesc]

After being unable to use my TT Deluxe 2019 to install on my new laptop--several attempts, using my Chrome browser/ Windows 10/  with computer close to the internet connection, I called TT.  Two hours with one of your customer service helpers left both of us exhausted but unsuccessful. She then sent a direct download TT Deluxe 2019 and the activation code.  Same problem:  blank screen or blue dots.  I called the next day and went through the process w/ a different customer service helper---almost two hours more--SAME RESULT.  I am very thankful I have a printed copy of almost all  my worksheets, etc. because they  are the only access to TT 2019 and my 2019 files.

I am very hesitant to purchase the 2020 program as I may be out $50 and still not have TT 2020 installed or useable.  

[harriet9203]

I cannot do it either.  new computer. please help

[mesquitebean]

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@ harriet9203 wrote:

I cannot do it either.  new computer. please help

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I assume you are using Windows 10, since you didn't say otherwise.   You didn't describe your issue, so we have to guess.  Are you getting a blank activation screen?  If so, here's the workaround:

In Windows 10 go to the Display settings and review your scaling and resolution settings.  Here's how to get there:

Click the Windows start icon in lower left corner of your screen or press the Windows key on your keyboard.  Then choose Settings (gear icon), then System, then Display.

Once you are there, do you have scaling set to a higher value than the normal 100%?  If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution.  New computers are often set a very high screen resolution.   Try a lower screen resolution such as 800x600.  Once you get the license activated, you can revert your resolution setting back like it was.

@scubaesc  Review this answer and see if it also pertains to your situation as a workaround.

[mesquitebean]

@ scubaesc  

See the answer I left a few minutes ago for user harriet9203 about going into Windows Settings and tweaking your display's scaling setting or screen resolution to get the activation screen to appear.

[harriet9203]

thanks.  changed the resolution and all worked well.  However, this should not have happened. turbo should have a notice.  thanks again

[123Experiment]

have the same problen what is the answer

[scubaesc]

When I followed the suggestion of another 'user' on this chat group and lowered my screen resolution to 600X800, I was immediately able to load the 2019 program using my CD and the key code provided.  Then I moved the resolution back to the higher setting I prefer for my general use.

Why the TT consultant couldn't have told me this rather that having my fool around with him/ then her (3 different ones) for many hours achieving nothing, I can't answer.  Turbo Tax's BAD on that score.

[TiffanyL]

This has to do with your screen resolution. Please follow the steps above provided by @AkinaLO to correct your screen resolution.

• Change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. Remember your resolution setting!)
• Launch TT and the activation screen should launch. Copy/paste in your activation code. You should get the 'all set' green checkmark.
• Change your resolution back to what it was originally. 

If you continue to have issues, please repost here for more help.

[hadoopazar]

Same problem. 

"This time I got the activation screen but it was empty except for 4 blue dotes that kept spinning

I never was prompted to enter the activation code."

Using new computer with updated Windows 10.  After confirming installation and requesting turbo tax update, the activation screen continues to spin.  I try to rerun install with a repair and get an error.  I sent that error onto TT.