My problem was with TurboTax Premier 2020 download on Windows 10. All went well until it was time to activate. Then all I saw was an empty window with a small blue ball. I even tried uninstalling and reinstalling several times.
The screen resolution adjustment solution worked perfectly. Thank you! My display on my new laptop was set at the recommended 1920 x 1200. I reset to 800 x 600 and the activation window appeared. Of course, the copy and paste function offered during initial setup did not work and I typed in the license code. Voila! I am now functional except for having to transfer last year's data file to the new computer. I returned my resolution to its original setting and all looks fine in TT.
Why can't installation instructions include this as a reminder or solution in troubleshooting FAQs instead of making customers spend so much extra time searching for a solution?
Your help saved me the next step of calling customer support. Whew! Thanks!
