When I followed the suggestion of another 'user' on this chat group and lowered my screen resolution to 600X800, I was immediately able to load the 2019 program using my CD and the key code provided. Then I moved the resolution back to the higher setting I prefer for my general use.
Why the TT consultant couldn't have told me this rather that having my fool around with him/ then her (3 different ones) for many hours achieving nothing, I can't answer. Turbo Tax's BAD on that score.
