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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
I am running macOS 10.11.6, 2GB memory, more than 100 free GB on hard drive on an older (pre-late-2009) iMac.
I read the recent FAQ "TurboTax 2017 for Mac OSX 10.11.6 Error: 'TurboTax quit unexpectedly' after the most recent update," and then followed the instructions to uninstall turbotax Premier 2017 and reinstall it to get the most recent update. It updated. I clicked on the upgrade dialog box "Install and Reload."
Then when I try to open turbotax2017, I get a dialog box which says "Please wait while we verify everything is up to date" and then it seems to just shut itself down and the turbotax icon disappears from the dock.
Help please - I've been using TurboTax successfully on this iMac for many years and want to do so this 2017 tax year. Thanks!
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
To share the files, you can click on contribute an answer at the bottom of the screen and then you will see attach files option, through which you can share.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4143962-turbotax-2017-for-mac-osx-10-11-6-error-turbotax-quit-unex...>
It is difficult for software companies like TurboTax to develop new software for Mac if they use the Apple supplied development tools that do not support old OS's. You can still use the online versions with a browser but it lacks all of the desktop features.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
To TurboTaxArunkumar
Thank you for your quick response.
I am able to go into my ~/Library/Logs/ and have found the files com.intuit.turbotax.<with timestamp> and TurboTaxSparkleUpdateLog.log.
There is no TurboTax2017 SparkleUpdateLog - the last is from my successful update of TurboTax2016 last year.
The Attach Files function will not allow me to attach any of the three com.intuit.turbotax.<with timestamp> log files from my latest attempt to load, update, and open TurboTax2017. The last two log files end as follows:
Unhandled Exception:
System.ExecutionEngineException: SIGILL
[ERROR] FATAL UNHANDLED EXCEPTION: System.ExecutionEngineException: SIGILL
It seems like overkill to copy-and-paste the complete text of the three log files into an Answer, but I will do it if that will help.
I will appreciate any help you can provide, and thanks!
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
See: <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4143962-turbotax-2017-for-mac-osx-10-11-6-error-turbotax-quit-unex...>
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
To TurboTaxArunkumar
Thank you for your quick response.
I am able to go into my ~/Library/Logs/ and have found the files com.intuit.turbotax.<with timestamp> and TurboTaxSparkleUpdateLog.log.
There is no TurboTax2017 SparkleUpdateLog - the last is from my successful update of TurboTax2016 last year.
The Attach Files function will not allow me to attach any of the three com.intuit.turbotax.<with timestamp> log files from my latest attempt to load, update, and open TurboTax2017. The last two log files end as follows:
Unhandled Exception:
System.ExecutionEngineException: SIGILL
[ERROR] FATAL UNHANDLED EXCEPTION: System.ExecutionEngineException: SIGILL
It seems like overkill to copy-and-paste the complete text of the three log files into an Answer, but I will do it if that will help.
I will appreciate any help you can provide, and thanks!
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4143962-turbotax-2017-for-mac-osx-10-11-6-error-turbotax-quit-unex...>
the work-around is not complete and that FAQ needs to be rewritten. The work-around cannot work if the download itself contains the problem since 1) there is then not way to get an update if TT will not even run, and 2) users in the other thread that I posted are reporting the the latest update does not solve the problem.
Please see this ongoing thread about this issue.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4142911-trying-to-install-turbotax-2017-on-my-mac-and-keep-getting...>
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
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Can turbotax Premier 2017 run on macOS El Capitan version 10.11.6? It appears to load from the CD successfully, but when opened, checks for updates and shuts itself down.
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