I went to file my taxes and the 2019 app shut off on my Mac. I uninstalled and reinstalled it but it still won't open. The icon bounces once but never opens. Help

[Opus 17]

First, make a copy of your tax return file in a safe place.  It is usually named something like "Joe Smith 2019.tax2019" although the part after the dot may be hidden depending on your system settings. 

Use these instructions to remove Turbotax and all it's hidden files.

https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/00/26050

Then reboot, open Disk Utility and run First Aid, to make sure your hard drive is ok.

Then reboot and reinstall Turbotax.

[vr4]

this did not solve the problem, turbotax still wont open

[JeanneLO]

@vr4

If this fix did not work please contact our customer service so they can assist you: https://support.turbotax.intuit.com/contact/

[Opus 17]

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@vr4 wrote:

this did not solve the problem, turbotax still wont open

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In a few cases, Turbotax might be prevented from opening if there is a security issue (there should not be but strange things sometimes happen).

Try both:

• Go to the application icon in the applications folder and using control-click to see the list of options and choose "open".  Getting the open command in this way should give you a security dialog if security is the problem.
• Open the Security and Privacy control panel, go to the General tab, and change the "allow apps" to either "App Store and approved developers" or "Anywhere" (if anywhere is available on your system).  You may have to authenticate with an admin password.  If TT opens successfully, you can change the security setting back if you want since the program should open from now on as long as it opens once (if security is really the problem). 

[vr4]

Thank you. My settings already matched what you said. The error says "

“TurboTax Premier 2019” can’t be opened because Apple cannot check it for malicious software." 

I tried contacting Turbo Tax yesterday but they said the error appears to be an Apple error so I am going to try contacting Apple support.

[Opus 17]

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@vr4 wrote:

Thank you. My settings already matched what you said. The error says "

“TurboTax Premier 2019” can’t be opened because Apple cannot check it for malicious software." 

I tried contacting Turbo Tax yesterday but they said the error appears to be an Apple error so I am going to try contacting Apple support.

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@macuser_22 ??

This is an odd situation.  There is probably something wrong with your hidden system info although I don't know what it would be or how to fix it. 

Are you logged in as an administrator when you try to install Turbotax?

[macuser_22]

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@vr4 wrote:

Thank you. My settings already matched what you said. The error says "

“TurboTax Premier 2019” can’t be opened because Apple cannot check it for malicious software." 

I tried contacting Turbo Tax yesterday but they said the error appears to be an Apple error so I am going to try contacting Apple support.

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if you get the message "TurboTax cannot be opened because Apple cannot check it for malicious software" then that is caused by the Apple "Gatekeeper" introduced with OS X 10.15 (Catalina).

That has nothing to do with TurboTax and will happen for any application not purchased from the Apple Store.

See this Apple article on this: https://support.apple.com/en-us/HT202491

And this TurboTax help article: https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00...

For older Mac systems when TurboTax will not open.
See:

Be sure that System Preferences -> Security & Privacy -> General -> Allow apps downloaded from App Store and identified developers is checked.

Go to the Applications folder and select the TurboTax application in the Finder and right click with the mouse (or control click) ans select the top "open". That should force the first open. After that it should open normally.

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

[mkartz]

When I try to run the Turbotax Premier 2019 on my MacBook I get this message: 

“TurboTax Premier 2019.app” can’t be opened because Apple cannot check it for malicious software."

[macuser_22]

@mkartz Did you read the answer directly above your question?