can't get 2023 to install completely. Keeps giving me error messages

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[tjm6]

I had a similar problem last year and wasted hours until finally got someone to help me fix it.    If I remember correctly we modified the extension of a file to get it to run, changing it from '.dll' to '.dl' or vice versa.  The TT program was downloaded onto my PC off a CD bought at Costco.

Had a new issue this year (using a CD purchased at Costco)  TT Updater would not run on the program downloaded on my PC.  Again wasted hours with the TT support but got nowhere.   Ended up downloading the s/w from my online account using the license code from the disk.  Moved the 2023TT.exe file over to my laptop and ran it including updates installed with no problems.   Not sure why I had problems on my PC.  Both are running fully updated versions of Windows 10.

[Fenspl]

Can’t get turbo tax deluxe download that I purchased to install on my windows 11 computer. Keep getting error message that the App I’m trying to install isn’t Microsoft verified. 

[Critter-3]

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?

[karenb85]

Thank you!  That worked for me today.  

[jnlyman1945]

2022 version loads in all win 10 computers, but TurboTax disc purchased from Sam's club tells me I am missing a driver.  I then reloaded Win10 and still have issues. Then I built a new computer with the lates chip sets.  Loaded Wn11 with all updates. Still, I am told I am missing the dll MSVCPI140dll.  Now I have been using Turbo tax for I would bet over 10 years and do know what I am doing, I also have built the latest computers, so I actually have five computers in my office all working, with the latest loaded with Win11 on 01/31/2023 with all updates.  The disc still will not load, and I still have the same error.  This is terrible especially when I know what I am doing and am an Engineer by education, and profession.  If I cannot get this to work, I would bet there are many with the same issue in this tax season.  You should post a fix or update your software.

[benlucky]

You likely need the 32 bit version of the dll from here:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio...

Less likely you need the 64 bit, but if the 32 bit doesn't work try that next.

Follow the directions to install, reboot, then try to install TT again.

[karenb85]

I had the very same issue about the .dll file.  Per someone else's suggestion, I downloaded the install version from the Intuit site and it had no problem installing.  

[jeherr]

If using Parallels Desktop on a Mac, you will need to isolate the Win10 system from the Mac system, in order to install TurboTax Advantage Business 2023 desktop CD (no Mac CD available, only Windows).  Solution is to click the Parallels Windows 10 gear icon, Security, Isolate Windows from Mac.  Sign out of Win 10 and sign back in.  Installation will proceed normally within Windows 10.

[roger-vw]

Where do I put the product key? 

I logged in but don't see how to put in product key

Thanks

[JohnW152]

You'll enter your it in the License code box when you get to the Your product is installed, now let's activate it screen.

Please see the TurboTax Help article How do I install and activate my TurboTax Desktop product? for guidance.

@roger-vw 

[carlbielski]

Hi, this happened to me and with a couple of really nice people that posted this solved my problem.

1. Go to control panel, programs

2. Look for Microsoft Visual C++ 2015 and 2017 ver. might have 2019 with it.

3. Uninstall that program, should be on one line in Win 10

4. Go to Microsoft support  and search for  updated version of file, Bugs in old one

5. Download    VC_redist.x86.exe   and  VC_redist.x64.exe

6. MAKE SURE YOU DOWNLOAD AND INSTALL  BOTH.

I only installed the .x64.exe first time and it was a failure. Turbotax 2023 did not install

Added the .x86exe and it worked. Hope this helps,  I was really  disgusted  but this worked for me.

[TimaZdorov]

The trick with downloading the installation file from TurboTax portal after entering the license number worked out for me as well. 

I got the CD from Costco. I used all dances to install it, but no success. Fortunately, I found this massage and followed it. Tah-dam, it finally worked!

It took a while for me to find the download URL in TurboTax portal. Here it is for your info:

Download TurboTax

[Bockroy]

1. Log into your Intuit account.
2. Add the key from your cd to your account.  
3. Downloaded the software package from Intuit.

where do you add the key code from the CD to your account before installing?

[DoninGA]

---

@Bockroy wrote:

1. Log into your Intuit account.
2. Add the key from your cd to your account.  
3. Downloaded the software package from Intuit.

where do you add the key code from the CD to your account before installing?

---

See this TurboTax support FAQ for installing the desktop CD/Download editions with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...