You'll need to sign in or create an account to connect with an expert.
TBere is a phone number but it won't help you.
TurboTax is now turning off e-File
request a transcript by calling 800""908""9946.
If you did not e-file by midnight on October 16, 2023, your 2021 AGI will not help you now. E-filing is closed for returns that were not e-filed and either accepted or rejected before the deadline. You do not need your AGI in order to mail your return. You only need it to e-file. If you did not try to e-file in time, then you are going to need to print, sign and date your return in ink, and mail it in. Better do that very soon before the system makes it impossible for you to print. You will have to pay your TurboTax fees in order to print.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
If you did e-file by midnight and the return was rejected, you have five days to correct it and re-file. Calling the IRS is not an effective way to get your AGI, since hold times can be extremely long.
If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system. Try using zero instead.
If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
If that does not work and you still cannot e-file, then print, sign, and mail your tax return.
And....here is how to get a transcript of a past year return:
You can get a free transcript from the IRS:
https://www.irs.gov/individuals/get-transcript
And....how to get a copy of your 2021 return:
You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
Start a 2022 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online
SAVE YOUR TAX RETURN !
EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.
https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return
NOTE: TurboTax and the IRS save return for seven years. Returns older than seven years are purged.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
cnhowardcell
Returning Member
DANETTE ELLIS
New Member
tylerjhall2018
New Member
armijoharley
New Member
irina-somin
New Member