BEYOND frustrated! I received my "advance" and cannot access it because I cannot access my Temp/Virtual card info. Called 3x and nobody knows anything!

[melissa1ditri]

Called 3x.  Cannot reset password.  Locked out of account for 24 hrs.  Turbo card reply... you'll just have to wait for your physical card to arrive.  So what is the point of all this if they can't help me!  Should've used H&R Block!

[HeatherPLO]

When you called customer service did you call Turbo Tax Card Services?  Their direct number is: (888) 285-4169

You should have received an email on behalf of Turbo Tax to walk you through getting your virtual information.  You can utilize this until your card arrives.  Check your junk mail if you are not seeing it in your inbox. 

Please see the below FAQ for additional assistance:

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

[killak2a]

Same exact problem. They will not send you the email you need to access your temp card. But when you call the turbo prepaid card help number they tell you that they cannot do anything without the account number that they will not send in the email they were supposed to. Ive done enough research on this now though. Im exhausted from it. Short awnser. Its a SCAM. Bad business. No help. Just a rouse to get people to get greendot cards. Will never be using turbo tax again do to the poor customer service they provide as well as their false advertising of a tax advance. There is no advance. At this point id be lucky to get my refund at all. Complete garbage of a business.

[jeremymeagher]

SEE below

[TerukoL]

If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number call us toll-free at (888) 285-4169.

Please see this Turbo Tax FAQ regarding your Refund Advance temporary card.