Same exact problem. They will not send you the email you need to access your temp card. But when you call the turbo prepaid card help number they tell you that they cannot do anything without the account number that they will not send in the email they were supposed to. Ive done enough research on this now though. Im exhausted from it. Short awnser. Its a SCAM. Bad business. No help. Just a rouse to get people to get greendot cards. Will never be using turbo tax again do to the poor customer service they provide as well as their false advertising of a tax advance. There is no advance. At this point id be lucky to get my refund at all. Complete garbage of a business.
