When you called customer service did you call Turbo Tax Card Services? Their direct number is: (888) 285-4169
You should have received an email on behalf of Turbo Tax to walk you through getting your virtual information. You can utilize this until your card arrives. Check your junk mail if you are not seeing it in your inbox.
Please see the below FAQ for additional assistance:
https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
