2021 TurboTax Premier CD Task Bar does not work (File, Edit, View, Tools,Online, Help)

[finallyfenix]

When you click on File, the drop down menu will not display.  Tried about 20 times and finally got it to appear. I need the File drop down menu.  I have uninstalled and reinstalled 3 times and restarted my computer and it did not fix.   I contacted TT 3 times and they said contact your 3rd party you bought it from and get a new cd, which I have done.  But my dilemma which is several things, I have an unfiled 2021 tax return and if I uninstall the 2021 Premier TT using Windows uninstall programs, I think I need to uninstall the "Program Files x86\TurboTax\Individual 2021 because that is where the license code is stored I believe. The reason I say this is because when I reinstalled twice it never asked me to re-enter the license code.  Is that correct?  Also, what do I do about my unfiled completed tax return, do I delete and reenter everything or will the new Premier cd with a new license code recognize the unfiled completed tax return and I can pickup where I left off? AS I SAID, I have called TT 3 taxes and this issue seems to be too complicated for them to resolve.  I even had one person at TT to tell me she couldn't hear and would call me back, didn't happen though. Please be detailed about explaining what to do, I am a novice.

[MichelleLO]

When you re-install your software you will need the license code from the new CD. Before you uninstall your program, please create a backup of your tax data file that you can import if needed. The below help article will assist with this. 

How do I back up my tax file in the TurboTax CD/Download software?

[finallyfenix]

You responded but your reply says back up my tax file and you sent a link how to but as I said before I cannot access the File menu because the drop down does not work, so your solution is not helping me :

1. From the File menu in the upper-left corner of TurboTax, choose Save As (Windows) or Save (Mac).

[MichelleLO]

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

[finallyfenix]

In my posting I said I had called TurboTax 3 times for assistance and that my problem appeared to be more complicated than the persons I spoke with could handle.  That was why I posted on the community support website hoping someone with experience would respond with a solution.

[CarissaM]

Please follow the instructions here to adjust the size of your screen, this can allow things to look normal and the menu show as it should. 

When you re-download the software, you can select the saved return and continue where you left off. 

[finallyfenix]

I dont believe you read my post.  You should not respond before fully reading the problem, this is an injustice to the community help system.

[finallyfenix]

My problem remains the same. This must be a TurboTax Premier problem and they have not addressed the issue.  And how do they find out about this issue is unknown to me. When I uninstall TT it does not wipe the registry of the old license key. I know this because I used a new cd to reinstall but it does not ask for a new license code. I have been through this process 6 plus times so I know the routine.  I believe when you open the software and it checks for updates you are now linked to  a TT server and it controls but you think you are on your desktop. 

I have spoken with either 4 or 5 support staff and they cannot help. One responded that TT knows there is a problem and can I hold off to March 18 to file and they will email me a fix.  He said there was an announcement on the afternoon of March 4 about this problem.  Another TT support person agreed, said she found the announcement and stated it was a TRANSMISSION PROBLEM IF YOU HAVE STOCK TRANSACTIONS OF $5,000 OR MORE. I asked for the announcement number and more details and it was not given.  Is this so? I have no idea but I do know TT has a problem and it is affecting me greatly in trying to do my taxes and with no help in site.  You try calling the support line.

[davidrift]

I'm having the same problem as well.   I was told this problem is showing up with other users and given the following investigation number INV-19246

[mdurnwald]

I have the SAME problem.

Was this ever resolved?

[Carl]

This sounds like a mouse issue. Have you tried another mouse?

If anything, open the TTX program and ensure it has the "focus".  Then press ALT-F and that will open the File drop down menu. Up-Down arrow keys will navigate the open menu. Left-Right arrow keys will navigate the menu bar.  Make your selection, the press the enter key to "click" that menu selection.

[mdurnwald]

My mouse works fine all all other menu options within TT.

Alt-F performs the same as using the mouse.  It will sit there for about 30 seconds & usually a very faint (hard-to-read) menu will appear.  However, you CAN'T select any of the choices (using either the mouse or arrow keys).

I'm able to work around this via shortcut keys (CTRL-S to save, etc) or finding the functionality in other parts of the program (printing to PDF, filing,etc.)

[JGabala]

Same problem in a 2022 return 

[MichelleLO]

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

@JGabala