When you click on File, the drop down menu will not display. Tried about 20 times and finally got it to appear. I need the File drop down menu. I have uninstalled and reinstalled 3 times and restarted my computer and it did not fix. I contacted TT 3 times and they said contact your 3rd party you bought it from and get a new cd, which I have done. But my dilemma which is several things, I have an unfiled 2021 tax return and if I uninstall the 2021 Premier TT using Windows uninstall programs, I think I need to uninstall the "Program Files x86\TurboTax\Individual 2021 because that is where the license code is stored I believe. The reason I say this is because when I reinstalled twice it never asked me to re-enter the license code. Is that correct? Also, what do I do about my unfiled completed tax return, do I delete and reenter everything or will the new Premier cd with a new license code recognize the unfiled completed tax return and I can pickup where I left off? AS I SAID, I have called TT 3 taxes and this issue seems to be too complicated for them to resolve. I even had one person at TT to tell me she couldn't hear and would call me back, didn't happen though. Please be detailed about explaining what to do, I am a novice.
