possible bug re 2023 credit for electric vehicle charging station

[JC1000]

As of 2/8/2024 it appears there are bugs/errors associated with calculating the EV Charging Station credit.  I am clearly eligible being within an eligible census tract, but today's TT update wiped out my credit and will not recalculate it even when deleting, closing TT, and then reopening TT and reentering the credit.  The 8911 form supposedly was available the end of Jan 2024.  Intuit has made it impossible to report a possible bug.  Is anyone else still having this problem?  Thanks.

[JC1000]

I posted about having problems on 2/8/2024 zeroing my credit even though eligible with tax exposure;  just want to confirm that I am using TT Premium for Windows as well.  There clearly is a problem but TT makes it impossible to contact them to report a bug.  

[jalparker]

Just go to the IRS website and search for Form 8911. The instructions for the form has links to all of the websites you need to see if you qualify for the credit. If you don't qualify, just delete that deduction in "Cars and Other Things You Own". If you do qualify, you will have to wait for TurboTax to update 8911 in order to get your deduction, otherwise TurboTax will not let you file. The deduction basically applies only to low income and rural areas.

[JC1000]

Thanks, as I indicated already, I have read everything and looked it up.  I qualify.  I need my refund so guess I will have to file via paper the old fashioned way despite paying for turbotax.  I am not waiting weeks to months for turbotax to get around to updating the form.  Twice in the past on other issues with turbotax this has happened, with one time they didn't get the form out until after tax filing deadline.  Not impressed with the product, next year it appears I will have to look elsewhere.

[viral-ev]

I keep getting $0 in eligible credit after this screen. Is there any help available?

[AnnetteB6]

The following information is the text for an error message generated by TurboTax when an input has been made for Form 8911:

The IRS made updates to Form 8911 Alternative Fuel Vehicle Refueling Property Credit.  TurboTax is planning to make updates around this by 02/21/2024.  Please check back then to be sure you are eligible to receive this credit.

The error condition is to insure that you do not file the tax return before the updates are made in the program.  

@viral-ev 

[JC1000]

So sorry to hear you are also having a problem with the EV charging station credit, but IMO it appears impossible to get help from turbotax.  There seems to be nowhere to report a bug or problem with a form not working properly or not being updated properly.  I have encountered this before and it is extremely irritating.

Despite two previous promised deadlines of updated 8911 form availability passing, it appears turbotax probably still has not updated the form so taxes can be filed through turbotax if you need to claim the credit since again trying to update earlier today and reprocess I also get $0 credit and I know I am eligible. All I can suggest is if you know for certain you are eligible, filing the "old fashioned paper mail"  way using the IRS website forms, or filing now through turbotax w/o the credit and trying to do an amended return through turbotax later.  (Note you may have to delay filing an amended return until your original return is processed; I have had to do this before due to problems with lack of timely updating by turbotax before and it is a hassle which unfortunately is likely unavoidable for those of us who do not want to wait weeks to months for our refunds.)  Or of course it is an option to continue to wait for turbotax to get around to updating the form but who knows when that will be.

IMO best to carefully review the new additional eligibility requirements regarding geographic location; others have posted the link for that determination in this topic thread and the IRS website also contains a link to the census mapping system used fpo determining eligibility of the credit based on location under the Form 8911 section.  Even if turbotax updates the forms, it is unknown if they will be updating software to automatically calculate eligibility based on installation location so IMO best to determine this yourself.

Good luck and sorry you are also experiencing this frustration.

[JC1000]

Sorry but IMO turbotax has no credibility whatsoever as two promised deadlines for having the form ready have already passed and in my case I have delayed filing because of this already by nearly 3 weeks.  I really don't trust turbotax to not keep putting off updating the form well past this third promised deadline.

[drjoe661]

I e-filed my taxes because the Windows app two weeks ago did not warn me whatsoever about a bug (it did "give" me the $600). However, the return was rejected because of the Turbotax error in the form. Since then, I have been waiting for an update from Turbotax, which is promised by today.  

[Schneider77059]

TurboTax seems to extend this date each time it comes due (at least 4 times already by about a week each time). It now says 2/28/2024 for when update should be available. This is very frustrating as I cannot file for my return only because TurboTax has not updated - this is not an IRS issue as the law is not changing. This is my 8th year in a row using TurboTax, but the first time it has been this frustrating. I'm getting close to just asking for a refund and filing via someone else.

[drjoe661]

My app still states February 21, which I assume will change soon. I have a substantial refund, which I cannot access because of this bug in Turbotax. First time me also this happened and it is very frustrating.

[JC1000]

Thanks for the feedback, I tried also this morning and obviously TT still has not updated form 8911.  Three strikes and out as far as I am concerned.  At least three promised deadlines for form and now again delay.  Next year I will be looking for other hopefully more timely and reliable tax sw as this IMO is ridiculous.  I have used TT for years and unfortunately I have had similar problems a few times in the past.  In one case the update didn't happen until after filing deadline but I had filed anyway and then had to do an amended return (fortunately due more refund and not more taxes and penalty).  In that case it was a more obscure form/tax issue, not a highly used form such as this case.

Since I need my refund, I am just going to delete the credit and file and get my refund probably long before TT bothers to update the sw.  I have already delayed more than 3 weeks.  Unfortunately that will mean the hassle of filing an amended return once TT gets their act together assuming they do.  Otherwise will have to do amended return by paper snail mail using IRS forms.

Thanks to all for commenting/replying/commiserating!  TT provides little or no timely assistance IMO for these sorts of issues.  Best of luck to you deciding what is appropriate to do for your own situation.

[CatinaT1]

The IRS recently clarified changes to Form 8911 Alternative Fuel Vehicle Refueling Property Credit. TurboTax is planning to make updates around this by February 29, 2024. 

@Schneider77059 

[Matt153]

The number of 1-week extensions is getting frustrating. What makes it even more frustrating is that there was no indication that TurboTax would block filing over this form until after the software collected the extra state filing fees. So I paid extra to get my taxes processed faster, then learned that I'm going to wait anyway and might as well have just printed and mailed my return to save the filing fees.

[DanD2]

Today is Feb 22.  I installed an EV charger in 2023 and had previously entered my costs showing a credit before TT was updated.  Before using TT today I updated to the latest version and noticed TT is now asking for my GEOID which determines eligibility.  I also checked my eligibility myself using the GEOID and found I DO NOT qualify for the credit.  But TT still says I do?????  This is going to be a problem for many who think they qualify, claim it, and then get audited for not qualifying.  I am assuming the GEOID goes on an IRS form and they have the smarts to crosscheck against their really simple lists of eligible sites.  Why can't TT do the same?