2021 Tax Return Itemized Deduction Button Not working

[lskirk01]

I had Intuit call me yesterday because when I get the messagew that itemizing your deductions is best for, I try to change my deduction and it brings me right back to the message to change my deduction.  I have tried loggin off, logging back in.  Tried it on my iPad.  Tried it on my iPhone.  I am using Chrome and I tried Microsoft Edge.  The representative I talked to acknowledged it is a known problem, but she did not have a priority for the bug fix or obviously, an ETA on when or if this problem would be resolved.  This seems a completely unacceptable response for a common issue.  Looking through the posts, this was apparently a problem in 2020 as well, but I just must have been lucky when I chose to do my taxes as it worked for my return for 2020.

[MarilynG1]

After you indicate 'Change My Deduction' TurboTax Online does bring you back to the same screen again; however, your deduction has been changed.

Click Continue at that point. 

If you want to verify this, click on TOOLS > Tax Tools in the left panel, then View Tax Summary from the pop-up window. 

If you are using TurboTax Desktop, click this link for instructions on How to Switch from Standard to Itemized Deductions (or vice versa).

[lskirk01]

Yes, it goes right back to the screen 📺 indicating I should itemize.  I clicked continue until I got to the screen to review taxes and my refund was still the same.  Checking in tools still shows standard deduction.

[LenaH]

If you are still getting an error, it would be helpful to have a TurboTax ".tax2021" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools. 

1. Then select Tools below Tax Tools. 
2. A window will pop up which says Tools Center.  
3. On this screen, select Share my file with Agent. 
4. You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number. 
5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@Iskirk01

[lskirk01]

Token # 908511

[LenaH]

I took a look at your token and noted the following:

• Medical expenses were under 7.5% so nothing is deductible
• The taxes paid (state, real estate taxes, and personal property taxes) are limited to $10,000
• Your home mortgage is $1,661
• Your charitable gifts were $2,873
• TOTAL: $14,534 itemized
• TOTAL: $14,550 standard ($14,250 plus an additional $300 in charitable contributions on top of the standard deduction)

Therefore, the greatest benefit for you is the Standard Deduction. I confirmed this was on your 1040, Line 12c.

To confirm, please follow these steps to see your federal forms:

1. Open your return.
2. Click on Tax Tools on the left-hand side.
3. Click on Tools.
4. Click on View Tax Summary.
5. Click on Preview my 1040 on the left-hand side.
6. Search for 1040, Line 12c.

@Iskirk01

[lskirk01]

Then apparently TurboTax has the incorrect standard deduction: The standard deduction is showing as $14,250 on the screen. I can't seem to get a screen shot to work

[DoninGA]

If you are filing as Single and age 65 or older then you receive an additional $1,700 for your Standard Deduction so the $14,250 would be correct.

Standard deductions for 2021

• Single - $12,550 add $1,700 if age 65 or older
• Married Filing Separately - $12,550 add $1,350 if age 65 or older
• Married Filing Jointly - $25,100 add $1,350 for each spouse age 65 or older
• Head of Household - $18,800 add $1,700 if age 65 or older