My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

[DoninGA]

See if there is a Form 8938 in the list of forms for your tax return, if there is delete the form

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

[DoninGA]

Typo on answer - the form number was wrong  It should read Form 8938.

[huff5]

I do not have that form.

[DoninGA]

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@huff5 wrote:

I do not have that form.

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You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[huff5]

I called the number and ended up in an infinite loop where they told me I had to pay to have my question answered. This does not seem acceptable. It also will not let me have a refund, as it says I agreed that the service was good when I paid prior to being able to see my forms. What a scam.

[DoninGA · Accepted solution]

You may want to try again, and this time use the key words - Billing Issue

That should give you access to a TurboTax support representative.

Also you can use the websites that were posted 

[DoninGA]

Make sure that you indicted NO for having a foreign account.

Have you already gone through the Wages & Income section of the program, scrolled to the bottom of the page and clicked on Continue?  There will be a  screen where asked Did either of you own or control a foreign bank account, trust or financial asset in 2024? and you selected NO on the screen. 

[huff5]

That is an insane way to do it, but it worked. Thank you.

[huff5]

It kept reverting back to yes every time I entered no. I had to delete the entire Schedule B and redo it. 

[DoninGA]

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@huff5 wrote:

It kept reverting back to yes every time I entered no. I had to delete the entire Schedule B and redo it. 

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Ok...Thanks for the update on how you got this corrected. 

[Return1]

Hi @huff5 @DoninGA I have the same issue. I deleted the income in Schedule B to try to remove that section. It wouldn't fully remove the Schedule B. 

I went to "Federal Wrap Up" and "Finalize Uncommon Situations",  selected "No". It keeps switching from No to Yes. 

I cannot submit this return and it has taken hours longer than the estimate provided. 

[huff5]

I ended up having to call support and then she kept deleting things until it finally worked. 

[DawnC]

Go to Delete a Form; scroll through the list and make sure you do not have Form 8938 or any other foreign account forms, FBAR, etc. - delete them if you do.  @Return1 

How to delete forms in TurboTax Online

How to delete forms in TurboTax Desktop

If you have the desktop software, you can go to Forms, find Schedule B, scroll down to Part lll and change you selection to NO for 7a and 7b.   

If you are still having issues, please Contact Support.

[Return1]

The advice from support was to clear the cache delete cookies and restart. Unclear if this will fix the issue. I'm looking at other software options.