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huff5
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My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

 
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My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

You may want to try again, and this time use the key words - Billing Issue

That should give you access to a TurboTax support representative.

 

Also you can use the websites that were posted 

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10 Replies

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

See if there is a Form 8938 in the list of forms for your tax return, if there is delete the form

 

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

Typo on answer - the form number was wrong  It should read Form 8938.

huff5
New Member

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

I do not have that form.

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?


@huff5 wrote:

I do not have that form.


You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

huff5
New Member

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

I called the number and ended up in an infinite loop where they told me I had to pay to have my question answered. This does not seem acceptable. It also will not let me have a refund, as it says I agreed that the service was good when I paid prior to being able to see my forms. What a scam.

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

You may want to try again, and this time use the key words - Billing Issue

That should give you access to a TurboTax support representative.

 

Also you can use the websites that were posted 

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

Make sure that you indicted NO for having a foreign account.

 

Have you already gone through the Wages & Income section of the program, scrolled to the bottom of the page and clicked on Continue?  There will be a  screen where asked Did either of you own or control a foreign bank account, trust or financial asset in 2024? and you selected NO on the screen. 

 

Foreign account.JPG

 

huff5
New Member

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

That is an insane way to do it, but it worked. Thank you.

huff5
New Member

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

It kept reverting back to yes every time I entered no. I had to delete the entire Schedule B and redo it. 

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?


@huff5 wrote:

It kept reverting back to yes every time I entered no. I had to delete the entire Schedule B and redo it. 


Ok...Thanks for the update on how you got this corrected. 

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