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[MichelleLO]

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you continue to have issues please reach out to a TurboTax representative for assistance. 

What is the TurboTax phone number?

@Lousie

[tobrien123]

upgraded to Deluxe no state return

[xmasbaby0]

@tobrien123 This is an old thread.  We cannot see your screen or your tax return.  If you are using online TurboTax there is always a separate fee for the state return when you use a paid version of the software.   If you are using the CD/download then you can purchase Deluxe both with or without state software so you have to be careful about what you are choosing if you are getting Deluxe from a retailer.

[Anonymous]

Even though I purchased the federal only, turbo tax wants me to continue on to the state.  Will they ask for additional money to do this (other than the filing fee)?

thank you 

[xmasbaby0]

@Anonymous We cannot see what software you are using.   If you are using the CD/download ----if you purchased a version of Deluxe that did not include state software, it will cost you an extra $45 to download a state program, and another $20 to e-file the state return.   In March that state e-file fee increases to $25.  You can avoid the state e-filing fee if you print and mail the state instead.

If you are using online TurboTax, the fees are separate for federal and state, so if you prepare a state return using online it will cost at least $39 to prepare the state  (no extra charge to e-file using online.)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund