State File Download Loop

[CatinaT1]

Is this what you are looking for? State install/e-file update loop: State not installed after installation or TurboTax needs to update... 

[Beachbum17]

Hi:  Those steps don't work.  The TTStateCleanup.zip file points to TY 2022.  I called Support and the 2023 version is not available.  Thanks .... a lot of folks keep pointing us to that article, but it doesn't work for TY 2023.

[sh2023]

I am having the exact same trouble.  They were quick enough to charge my credit card.  I spent over 3 hours with multiple customer service people, including today which is the 9th.  It is ridiculous.

[MDCT1]

I had the same issue. I have no idea which of the following steps fixed the issue, but I got it to work. 

Version: 2023 Turbo Tax Deluxe, Desktop Edition

Issue: After completing federal return, I could not start the state return because it said I needed to download the state. I clicked download, selected the states I needed (Maryland and Connecticut) paid the extra $40 and clicked download. Some stuff happened, it said it was all good, but upon clicking start return, it said I needed to download the states (infinite loop). 

Failed attempts: Spoke to someone at Intuit for an hour. They were no help. There is no 2023 TTCleanStates.exe yet. They said the issue was that my state forms were not available yet (its Feb 9th). That was clearly a lie since an hour later I had fixed it myself. Then they said I needed to run a disk clean-up and defrag. I knew that wouldn't work. It didn't. They said to manually download the states and sent me a link. That didn't work. After hanging up with them I also tried uninstalling and reinstalling. That also did not work. 

Investigation: My turbo tax was installed in C:Program Files>TurboTax>Individual 2023. In that folder there is a folder called "Forms". That folder should have contained the state download packages. For example, Maryland is a folder called "mdi_23". Those state folders were not in there because the states were not being properly installed (I found the logs for the state installer files and the last few lines of the error log indicate the install was not successful).

Sequence of things I did that ultimately resulted in it working:

1. Logged into myturbotax.intuit.com.

2. Clicked on "Intuit account" (bottom left of screen)

3. Clicked on "Products & Billing" (left pane)

4. Clicked "licenses and downloads" under "TurboTax Desktop 2023"

5. Re-downloaded all of the files (for me that was 3 files - the main software, plus two separate state downloads). I saved all three files in a one new folder on my desktop. 

6. Double click/run the download for Connecticut. It does its thing and says it has installed (it hasn't)

7. Double click/run the download for Maryland. It does its thing and says it has installed (it hasn't)

8. Close turbo tax (if still open)

9. Uninstall Turbotax (control program -> add/remove programs)

10. Restart computer

11. Open the new folder on desktop (step 5). Double click/run the download for main Turbotax software

11a. Agree to the license agreement and click next

11b. Change the destination of the install to C:Program Files (x86), click next

12. The installer will run. Periodically it will ask about updates, I clicked "yes" to all/any questions during installation. 

13. During the installation one of the status screens indicated it was updating Maryland, then the same for CT. This was the first time I had seen anything acknowledging states.  

14. Install finished, opened Turbotax and voila, the states work! 

**Interestingly, the software didn't end up in Program Files (x86) even though that is where I told windows to install it; however, I think this step is what made the difference.  

This also happened last year. GET YOUR ACT TOGETHER Turbotax.  

[pattibehler]

We need an updated link for 2023 returns.  That link is for 2022.  Please follow up with 2023 zip file.

[Beachbum17]

FYI:  I'm not saying it is the fix for everyone, but for those still having an issue, I was on the phone with support again for 45 minutes and got someone who provided this information.  PA may have finalized their forms on Feb 9th, but TurboTax will not have the software forms ready until Feb 16th.  The missing forms may still cause the loop where the software is not displaying a message to the effect.

[linkmendall]

In the linked fix...Fix #1 didn't work.  I tried Fix #2.  I can't seem to access my states without first having to 'update' which download the first state that I was trying to get rid of.  Cancelling the download doesn't work since I can't get to a place where I can download the new state without first 'updating' which downloads the old state.  Ugh!

I think I will have to try the 'new computer' route I saw below.  Luckily I only need 2 different states and have 2 computers.  But if you didn't, you would be stuck.

So frustrating.  Do better TT!

[bblyth]

Hello.  Tried the "delete the installed TT business and TT Deluxe, and remove all hidden files related to anything turbotax 2023 (both versions deluxe and business), then reloaded both, synced my licenses and launched TT business.  Pulled up my business LLC taxes and prepared to File.  State still does not recognize I downloaded the State of Pennsylvania.  Again, the loop of downloading the state yet the State forms will not start. In summary, I can file the federal side, but the state side is MIA. 

Called Turbotax.. When they realized I was calling about the business software, TT support told me to call the IRS???

[TomSchwager]

I need "https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-u..." for 2023 Business.  Does it exist?

[neowire]

Putting my two cents out there, hopefully it helps someone else...

I tried a few things recommended in this thread, to no avail, and also from a few others but still it did not work.

After hours of troubleshooting, I was able to resolve my own issue with this problem.

It was fairly invasive, but on the surface, what needs to be done:

- Remove the software using the Add/Remove Programs (Programs and Features)

- Remove all directories on the system including Intuit, TurboTax or Turbo Tax (obviously being certain to NOT delete personal tax files)

- This includes under Program Files, Program Files (x86), Program Files\Common Files, Program Files (x86)\Common Files, C:\users\[username]\AppData\Local, C:\users\[username]\AppData\LocalLow, C:\users\[username]\AppData\Roaming

- Additionally, it requires a lot of searching the registry and removing items. This part you must be very careful with doing as deleting the wrong things could cripple the Operating System. For this part, search for Intuit, TurboTax, and Turbo Tax and most items, if not all, should be safe to remove. Obviously, do this at your own risk. I am not responsible for anyone damaging their system. I have worked in IT for 20+ years, so I know what to look for.

- Reboot the system

- Download the software. Log in to your Intuit Account and download the software that is licensed to you.

- Install the software. For me, I did not install the state package.

- Upon launching the software for the first time, activate it.

- Do not allow the software to auto update.

- Start a new return

- Click on State Taxes and continue the prompts to download the state package that you own.

-THIS TIME it should finally work for you

- After doing all of this, it should be safe to install all updates for the software and go back to using your actual tax return file.

Obviously, this is all YMMV and Do At Your Own Risk. 

I think there are enough responses from people on the support forums that should warrant the technical support staff for Intuit to supply end users with a Turbo Tax Removal Utility which would do all of the above legwork for them.

[Beachbum17]

FYI:  For those folks having the loop with PA business, it's working for me as of 2/24/24.  As indicated in my posts above the issue was the forms for PA were not available.  TT software use to display a nice message when the forms are not ready, but this year they decided to give a loop to drive us crazy.  Per TT website the PA forms were to be made available on 2/23/24 and when I started TT the installer asked to install PA (without mentioning PA).  I hope this helps others.

BUT TURBO TAX NEEDS TO DO BETTERS SINCE THEY'VE HAD MY MONEY SINCE MID-JAN.

[quadrate]

This is not just frustrating -- this is ridiculous indeed.  After 3 sessions with the Support, about 3+ hours total, no resolution.  I can't even get to the next support tier with my ticket number.  Phone system sucks -- every time getting to a live person WITH support ticket # takes time to explain the problem (which is documented in their system).  Tried all suggested remedies for TurboTax Business to no avail.  Support can't even tell me whether the MD State Partnership package I paid for and tried to download has been released.

As of yesterday, Turbo Tax fixed a link in the help article to point to the 2023 version of the cleanup tool.  Nice progress 3 weeks before the tax deadline...  It's still not working...

Does anybody from Turbotax reads these messages?  Is there a way to get to somebody who at least knows whether the MD State Partnership product has been released.  I don't want to waste my time trying to fix this if the package has not been released.  Is there a black cat in the dark room??

I'm an IT professional, and it's a shame!

[Beachbum17]

I too am an IT professional and figured the issue out for me, after many calls.  We should ask for our money back after we file and/or complain to our CC companies.  Here's what I see for MD partnerships.  Unfortunately I can paste the URL to the site since it stripes out stuff.  Another issue.  But here's the jump page to get there.  Hope this helps.

[bblyth]

Exactly Beachbum17!!

I ran Pennsylvania last evening.  It finally worked.  as you mention, focus on the dates of the release.  This release date appears to be key to Turbotax business working.  Again, I am using Turbotax business for the LLC / Partnership filing.   That said, I fully expect Corp and S-corp are also impacted per this date.  

Yes, Unfortunate the URL gets eliminated.  Maybe a search for the  http colon slash slash form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg 

Hope this helps others in the "loop" predicament 

[PatriciaV]

The Forms Availability Table (link) for TurboTax Business indicates that the Maryland State Partnership module is estimated to be released on March 1, 2024. Because updates are released after business hours Pacific time, we recommend that you wait until the next day to download the file for installation.

@quadrate