Putting my two cents out there, hopefully it helps someone else...
I tried a few things recommended in this thread, to no avail, and also from a few others but still it did not work.
After hours of troubleshooting, I was able to resolve my own issue with this problem.
It was fairly invasive, but on the surface, what needs to be done:
- Remove the software using the Add/Remove Programs (Programs and Features)
- Remove all directories on the system including Intuit, TurboTax or Turbo Tax (obviously being certain to NOT delete personal tax files)
- This includes under Program Files, Program Files (x86), Program Files\Common Files, Program Files (x86)\Common Files, C:\users\[username]\AppData\Local, C:\users\[username]\AppData\LocalLow, C:\users\[username]\AppData\Roaming
- Additionally, it requires a lot of searching the registry and removing items. This part you must be very careful with doing as deleting the wrong things could cripple the Operating System. For this part, search for Intuit, TurboTax, and Turbo Tax and most items, if not all, should be safe to remove. Obviously, do this at your own risk. I am not responsible for anyone damaging their system. I have worked in IT for 20+ years, so I know what to look for.
- Reboot the system
- Download the software. Log in to your Intuit Account and download the software that is licensed to you.
- Install the software. For me, I did not install the state package.
- Upon launching the software for the first time, activate it.
- Do not allow the software to auto update.
- Start a new return
- Click on State Taxes and continue the prompts to download the state package that you own.
-THIS TIME it should finally work for you
- After doing all of this, it should be safe to install all updates for the software and go back to using your actual tax return file.
Obviously, this is all YMMV and Do At Your Own Risk.
I think there are enough responses from people on the support forums that should warrant the technical support staff for Intuit to supply end users with a Turbo Tax Removal Utility which would do all of the above legwork for them.
