State File Download Loop

[LauraSimps]

Can anyone provide the TTStateCleanup.zip file for 2022 version?

I completed the federal 2022 taxes and keep getting stuck starting the state taxes. I seems to have downloaded but won't advance.

I found help here, with a file to delete the state file but it's for the 2021 version and I need it for 2022.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-u...

[HeatherPLO]

Please see the Help Article here for further assistance with the requested zip file.  

[LauraSimps]

Thanks for the response. I tried all the steps in that article and still have the issue. It looked the the state file removal was for 2021 but I'm having the issue with the 2022 TurboTax program. Maybe a new state file deletion app could be created?

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.

@LauraSimps 

[mama4life]

I'm having the same problem.  This is ridiculous.  The last few years I have been very disappointed in TurboTax with various bug issues that I must research how to fix.  When you buy a product you expect it to work out of the box.  After using TurboTax for probably more than 20 years I am seriously considering going to another product next year.  I buy this product to be a time-saver and it ends up not being a time-saver!

I was also outraged that it did not alert me that I had reached my AGI limit to contribute to a Roth IRA.  The product literally calculates my AGI and asks me about IRA contributions so why would it not tell me that I'm not eligible to purchase a Roth IRA?!?  I paid thousands in penalties.  So all the money I save by doing my taxes myself is wasted on penalties!

[LauraSimps]

For anyone else having the issue, I ended up using a different computer (fortunately I had another one at home) and successfully finished the state filing.

Here are the steps I took: I saved the Turbo Tax progress file to a USB drive, downloaded my purchased copy of Turbo Tax to the other computer via the retailer,  uploaded the saved tax progress. I was then able to continue the state tax without issue.

It was frustrating as I tried everything to clear files and re download on my other computer, but something I couldn't get rid of whatever was in the system getting stuck on the state download.

[Exodus97]

I am having the same issues.   Its as if I wrote the same message with the exact wording concerning this loop and Roth IRA surprise!!    Never have I had such issues with Turbotax.....

[EbonyA]

You may review this applicable thread and see if any of the proposed suggestions help.

[paytoomuch]

Why don't you spend 10 seconds actually reading the post?  THERE IS NO "2022 VERSION OF YOUR FIX YOUR CRAPPY STATE DOWNLOAD PROBLEM" !  Is there a 2022 version posted somewhere?

[paytoomuch]

Did you ever get this res

[paytoomuch]

Apparently, the only way to fix this is to completely uninstall and reinstall the main turbo tax product.  It will load all of your "state" installations if they have been purchased downloaded and installed previously. 

Turbo tax should FIX their product and save their customers headaches and save their company tons of money in support calls.

[Eduardo123]

Has anyone got a fix for this ? I have done everything suggested ... uninstall, reinstall several times, tried a patch that was listed, tried this  2021 state clean up program ... still wont download my state return .  [removed] TT .  You need to address this issue now. 

[CassLO]

Please check out the following thread regarding the State File Download Loop. If the directions are unsuccessful and the information in the TurboTax FAQ below have still not fixed the issue, please reach out to our TurboTax Consumer Care for additional assistance.

• State install/e-file update loop: State not installed after installation or TurboTax needs to update...
• TurboTax Customer Care

@Eduardo123 

[scastl03]

Is there a fix for state file download loop for 2023?  The fix link in the previous reply only works for 2022.

[Beachbum17]

UPDATE 2/4/24 @ 5PM ET:

• After being on the phone with support for 1.5hrs, I think we may have narrowed it down to the State forms (causing the loop) are not approved for download yet.  For me, PA will not be available until 2/9/24 and the software does not recognize this fact.  Even though TT took my payment, my order is logging in my Intuit account, but under the downloads I see "TURBOTAX DESKTOP BUSINESS PA PART TAX YEAR 2023 DOWNLOAD" but the Windows Download button is missing.  However, it's there for other states.  I will find out on the 9th if assumption is true.  

I am looking for the same, the TTStateCleanup.zip file tax year 2023.  I'm stuck and can't complete my return and Intuit support was of no help being on the phone for 1hr+.