quadrate
New Member

State tax filing

This is not just frustrating -- this is ridiculous indeed.  After 3 sessions with the Support, about 3+ hours total, no resolution.  I can't even get to the next support tier with my ticket number.  Phone system sucks -- every time getting to a live person WITH support ticket # takes time to explain the problem (which is documented in their system).  Tried all suggested remedies for TurboTax Business to no avail.  Support can't even tell me whether the MD State Partnership package I paid for and tried to download has been released.

 

As of yesterday, Turbo Tax fixed a link in the help article to point to the 2023 version of the cleanup tool.  Nice progress 3 weeks before the tax deadline...  It's still not working...

 

Does anybody from Turbotax reads these messages?  Is there a way to get to somebody who at least knows whether the MD State Partnership product has been released.  I don't want to waste my time trying to fix this if the package has not been released.  Is there a black cat in the dark room??

 

I'm an IT professional, and it's a shame!