State withheld from W2 box 17 does not transfer to state return

Forum|Forum|4 months ago
January 21, 2026
2 replies
0 views

There is currently what I believe is a bug. The federal W-2 if completed via forms option for Box 17 should transfer to state return. However, its not transferring in this release.

rjs

Level 15

1. Make sure the two-letter state abbreviation in box 15 is correct.

2. Delete the W-2 and re-enter it using the Step-by-Step interview instead of forms mode.

Stevos555Author

Level 4

That’s a bug you need to fix as direct entry into forms as opposed to step by step does not work. It worked since 1991 in all releases.

SuziM

Level 10

Just escalate to product level 2 please.

Greetings @Stevos555,

Thank you for reaching out and sharing your experience. Since it seems we’ve exhausted any known troubleshooting, we would like to investigate this issue further. If you’re willing, we would like to ask if you could provide a Diagnostic File of your return. This copy will be purged of all personally identifiable information. If you are willing, please follow the instructions provided below to get us the information we need. Thank you!

TurboTax Desktop

Open your return. 
Click “Online” and select "Send Tax File to Agent". 
This will generate a message that a diagnostic copy will be created. Click “OK”. The tax file will then be sanitized and sent to us. This action will generate a Token Number
Please respond directly to this message and provide the Token Number that was generated.

SteamTrain

Level 15

@Stevos555

You should actually report this thru Customer Support, since it may not go anywhere in this Public Forum:

How do I contact TurboTax?

___________________________

@xmasbaby0 @TomD8

I think Y'all work with Illinois, do you see this for W-2 forms?

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Stevos555Author

Level 4

@SteamTrain - called TT support,

waited on hold 45 min and told the rep about this. Her comment was to leave this on the community. I asked her to escalate to the “Bug” fix team. Not sure whether TT customer support will escalate. The workaround is to delete form input for box 17 and go into step by step mode to enter it as it has a pull down for the state. I think the lookup table of the state abbreviation is not yet linked from forms entry mode.

SteamTrain

Level 15

Ahh, you used Forms entry, but the interview did work?

Dang....they've been re-writing the code for different sections each year. Desktop has fairly low usage anymore (some indications that it's ~10% of users but ~5% of revenue) , they may not be putting sufficient priority to the software staff assigned. Those of us who use desktop, worry that they'll dump it as a product and go to all online

And yeah, I have issues with the way they rewrite each section they re-do. Especially since they don't seem to troubleshoot those well before tax time. Like this year, the charity interview appears to have been rewritten. In addition to a significant "item" entry bug, the interview only allows one to enter a total for the year's cash donation for each charity...where they used to allow one to enter (say, a scheduled quarterly donation) ) $150 at 4times/yr, or even separate $$ amounts at different dates.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*