Tax Year Prior to 2020: State return won't transmit e-file

[BrandiLO]

@z74, I'm sorry that your experience with customer care has no met your expectation. With this type of issue, the best person to assist you would be customer care. I am going to ask that you please click here to get in contact with customer care again because we do not have any access to your system through the forums to see what may be causing the problems you are experiencing. 

[ropaschal]

I have experienced the same problem.  I paid for Turbotax to e-file my state return as i always have.  I received confirmation that my federal return was accepted and is being processed but nothing regarding my state return.  In the past - that has always happened at about the same time.

I have contacted my state's Franchise Tax Board and they have no record for my 2020 return.  I have contacted Turbotax customer service twice and the customer service representatives are unable to answer my question.  They only respond that the federal return was received.  That's not the issue!

I don't know what to do and am frustrated that I paid for the e-file service.  I have used Turbotax for years with no issues like this but will NOT be using them in the future. In the meantime, I just want to get my state return e-filed since I paid for that.

[steelgambit]

i did my taxes. the state taxes of NY say i owe 0 and im owed 0. they did the look over and says theres no issue . when i try to file it says that i have to file by mail bc theres an issue that stops it from e filing. however NY state doesnt allow you to file by mail if its prepared electronically.  so it needs to b e filed. i went over it numerous times and cant find this issue. needless im at a loss and i need to fix it because i have no choice but to e file.

[bterrazas79]

Looks like the Kansas Information Worksheet is unsupported for e file. therefor forcing us to file thru the mail

[paulgilber1]

I get same issue with NJ partnership return, I file by mail and dispute the charge on my credit card for false advertising.

[tardoin]

same issue.  along with MULTIPLE problems this year .... won't be using turbo tax ever again. 

[tardoin]

we got the uninstall reinstall propaganda too.  after of course it's our internet connection!  AND after it took our payment for e-filing! Which they can't refund until 24 hours so we have to waste more time calling them (10 minute wait) to get that back!  Own your bogus software, turbo tax!

[tardoin]

[phone number removed]

[tardoin]

[phone number removed]

[tardoin]

Louisiana is apparently a problem too!

[tardoin]

eight hundred six two four nine zero six six

[tardoin]

eight hundred six two four nine zero six six

[tardoin]

eight hundred six two four nine zero six six your welcome

[tardoin]

it is eight hundred six two four nine zero six six

good luck you'll need a long time to hold .....

[nwang]

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