@z74, I'm sorry that your experience with customer care has no met your expectation. With this type of issue, the best person to assist you would be customer care. I am going to ask that you please click here to get in contact with customer care again because we do not have any access to your system through the forums to see what may be causing the problems you are experiencing.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
