State Form one free is not working?

Forum|Forum|4 years ago
April 3, 2022
2 replies
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I have entered in 4 returns, submitted 3 and paid for all 3 state forms to be e-filed. When I started entering the returns , early one was asked if I wanted to use the free state for this return, and selected Yes. I went back and forth between the different returns before it was time to file. As I filed each one, I was asked to pay for the State return and paid by credit card for each. I am now about to file the last State return and now being asked again to pay. I thought there was One Free State with the Turbo Tax Deluxe. Why am I having to pay 4 times for all 4 returns? Did I miss something somewhere? The other odd thing I noticed - I paid $25 for 2 of the States, and just paid $20 for the 3rd return, ALL the SAME state, so why the charge is different? ? And now I am being prompted to pay yet a 4th ? but why the amounts are not the same for Same State ?

Best answer by MichelleLO

With TurboTax Deluxe CD/Download software, you get one free state download. This means you can prepare and print unlimited returns for one state at no extra cost. There is an additional fee to e-file your state return.

For more information on what's included in the TurboTax CD/Download software please click here: Compare CD/download products

In this public forum, we do not have access to your personal information and are unable to provide information about the e-file fees you were charged. If you'd like you can reach out to TurboTax Customer Support and request an agent to review the fees with you.

What is the TurboTax phone number?

MichelleLOAnswer

Level 15

For more information on what's included in the TurboTax CD/Download software please click here: Compare CD/download products

What is the TurboTax phone number?

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Jvlsrq1

Level 2

when I get to state tax form I have 2 listed: Indiana non-resident and Florida resident. Since FL doesn't have state taxes on income i selected Indiana non-resident as i need to recoup IN taxes paid. TurboTax wants to charge me $40 for the state tax form. I am supposed to get one free state and this not true!

very dissapointed!!

VolvoGirl

Level 15

my mistake, state taxes are within the 1040 file

still when i open my 1040 file there is no state listed when selecting REVIEW, it only shows federal.

and when i click on STATE TAXES i get this:

indicates the 2 states, then I get this:

from there it takes me to selecting a state and then to account billing

I use the Desktop program and never saw a screen like that. I downloaded my state. OHHHHHH, What version do you have? Basic does not come with a state download. And Deluxe comes 2 ways, Deluxe with one state and Deluxe without a state. Did you buy the wrong Deluxe download? If you are in Florida maybe you bought Deluxe without a state. Double check your receipt or invoice. It should say Federal + Efile + State or it won't say State.

wbbh8swinter

Level 2

The very same thing happened to me. What Turbo Tax is saying when they are giving you one free state return means that they will PREPARE your state return for free using one state, but you still have to pay to e-file it. That is very deceiving on the part of Turbo Tax. I filed two returns for the same state and had to pay for both to be e-filed. The reason they prepare one state for free is because some states do not require filing a state income tax return at all. So it appears that TT is doing all of us, who have to file a state return, a favor. I disagree and TT should be more clear in their advertising.