problems with state tax software

[randdhirschberg]

(corrected and already addressed)     I am so frustrated and so pissed off. I get to the state tax portion (Illinois) and all your software does is send me in circles: right back to the beginning of the state portion. The state portion doesn't get downloaded - nothing. I already see and have printed off the fix you guys expect me, the CUSTOMER, to implement. WHY SHOULD I HAVE TO DEAL WITH A PROBLEM IN YOUR SOFTWARE??? 

I have used Turbo Tax for many years and have never experienced this level of frustration!!!  I will try the 'fix' you suggest, but I expect and am asking for a partial refund due to the fact that your software is faulty. Do we as the public have to have another lawsuit just to get satisfaction from your company??

Rich

[xmasbaby0]

Luckily for you the filter removed some of the personal information that you posted to this public web site that can be seen by anyone including scammers and identity thieves who would love to contact you and pretend to be from TurboTax.  You can edit out the stuff the filter did not catch by returning to your post and clicking the three little blue dots on the upper right.   Your name and address are still up there so beware if anyone calls you and says they are from TurboTax--they are NOT.

And as for your frustration with the software you have not told us anything specific so we do not know how to help you.  All we know is you are mad.  If you will describe the problem you are having with some details we may be able to help with your IL return.  We have not had any other reports about problems with the IL software so we do not know what you are having trouble with unless you tell us.

[DoninGA]

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[SteamTrain]

AS noted in the other post you were following...and you might be referring to here:

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1)  Try the manual Update first for the main software program...then try the state again.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

and then, if that doesn't work.....

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2)  Try this State loop solution:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...