Paying to file state taxes

[snoblack]

I'm trying to file my state taxes using the Windows desktop version of TT 2023 Deluxe and paying the state electronic filing fee via credit card.  When I select the credit card option, it asks me to login to the TT (Intuit?) website, but when I try, it fails to login.  It never asked me to enter my credit card info anyplace - which is what I thought the next step should have been, not logging in to the website.  (I have never used the TT website to prepare or file my taxes, so I have no idea why I should have to login there.)

I went to both the Intuit and TT websites and was able to login without any problems, so I know I'm using the correct login info.

What am I doing wrong, or is it a problem with the program/process?

[CatinaT1 · Accepted solution]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[snoblack]

CatinaT1 - Thanks for the link, however I have already contacted TT Customer Service and the agent there was able to help me file my state taxes - but only after much trouble on her end trying to get the *pay by phone* procedure to work correctly.

This is the first time I have had this issue with TT and have been using it for it to file my taxes for 30+ years.  Given the problem I and (if the questions in the TT Community Forums are any indication) may others have had with the state tax filing and the problems that the agent helping me had, I say that the software changes that were made in order to support the 2023 tax year needed more quality control testing to ensure that everything worked as it should.