Missing State Return

[KAC21]

I downloaded two state tax forms and filled them both out.  When i run the check at the end it is only showing one state in the Tax Summary.  Why is one of the states missing.  If not in the Final page I than can not efile both state returns.  It does show up when i print a copy of all forms.  And i can see it if i walk through the state forms individually again.  But when i do the final check it only shows one state.  Is this a bug in Turbo Tax that can be fixed?  

[MichelleLO]

Are you referring to the ribbon at the top of the screen that shows your refund amount? If so, there should be an arrow after the first state that you can click on to show your second state. 

If that is not what you are referring to can you please clarify what you mean by "Tax Summary"?

[KAC21]

No I’m not referring to the ribbon at the top.   After you complete all returns and run the check it gives you a summary of the returns you completed and it says Tax Summary.  So it should show Federal, and than each of the two states.  Mine only shows one state on the summary page.  But I can go to the state tab and see both there but it’s not carrying both to the summary page.  That is I believe the last page before you click file my return and than pick how to file.  So not sure if it will let me evolve both if not listed on that summary page.

[TiffanyL]

Can you try updating your software if you are using the desktop version? If you are not using the desktop version, can you comment here and let us know which state you are having the issue with?

@KAC21

[KAC21]

I am using the desktop version.  It just did an update on Friday and I still have the issue.  The state that is not showing up is Massachusetts 

[KatrinaLO]

Please see the availability chart for your state here in this TurboTax FAQ. I would check the availability and if you still have issues you can contact customer support. Please see the following information here for more details.