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Level 2

Question

FREE State Download

Forum|Forum|4 years ago
November 25, 2021
7 replies
0 views

I paid for TurboTax Deluxe 2021 w/Fed Efile & FREE State Download but app is asking me to pay $40 additional for state

rangersix

Level 2

Just to let you know. Your not the only one they want to charge $40.00 for the State....

DoninGA

Level 15

If you purchased the 2021 Deluxe desktop software from TurboTax using this website - https://turbotax.intuit.com/personal-taxes/cd-download/

then there is one free state program download included in the purchase price. The state software normally is not available until mid-December at the earliest.

If you are being asked to pay for the state software you will need to contact TurboTax support during business hours.

Support is open from 5am to 5pm Pacific time, Monday thru Friday. Closed Thanksgiving day and Friday 11/26

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

mikeburchAuthor

Level 2

Thanks. Will give it another try in a couple of weeks. Seems like it would have been a simple matter for TurboTax to link to a page stating that state downloads are not available yet rather than one asking me to pay for $40 for a download that I already paid for.

bluesdiva2001

Level 2

Yes! I agree. In previous years, the software would indicate that the State download is not available yet.

cranston

Level 2

I am also supposed to get a free state download. I will not file. Why is it charging me $40.

economist1

Level 2

Same problem here.

Critter-3

Level 15

All of you are jumping the gun ... state programs are not yet available so avoid the STATE tab and the FILE tab and you will not need to pay for anything.

glr

Level 2

Same problem here with my TurboTax Deluxe 2021 product running on a Mac. I called Customer Service and was told the new Oracle billing system will be running Monday Dec. 13th and that should fix the problem. If it doesn't, call again.

mikeburchAuthor

Level 2

Dear valued TurboTax Advantage customer,

We have been made aware that a small number of TurboTax Advantage Mac customers who installed the new Deluxe, Premier or Home & Business versions of TurboTax for Mac (for Tax Year 2021) before December 14, 2021, may not have automatically received their one free state download.

We have resolved the issue in the latest update and request that all affected users update their software before trying to download their free state. If you are a TurboTax Advantage Deluxe, Premier or Home & Business customer on Mac, and paid for your one state download from within the product, please call our dedicated TurboTax Advantage support team at [phone number removed], 5 AM to 5 PM PST Monday through Friday to obtain a refund of that state download.

patcam1

Level 2

It's now 2/27/2022 and I can't download my free state download. I have TurboTax Premier and updated it today. It still won't work. I called Intuit help and left a call-back number. Someone called, but I couldn't understand a word she said. Does anyone have a solution for this?

MichelleLO

Level 15

In this public forum, we do not have access to your personal account information and are unable to assist you with your state download. Please reach back out to TurboTax Customer Support for assistance.

What is the TurboTax phone number?

@patcam1

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

patcam1

Level 2

The contact link you sent me to has no place to select my product and only offers the phone number that I called before without success. Could you please give me the correct number for my product which is CD/Download TurboTax Premier for Mac.

SForrestLO

Level 11

This FAQ will provide you with the steps to contact an agent. Please be advised that the call volume is high. We apologize in advance for the wait.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

@patcam1

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