If you purchased the 2021 Deluxe desktop software from TurboTax using this website - https://turbotax.intuit.com/personal-taxes/cd-download/
then there is one free state program download included in the purchase price. The state software normally is not available until mid-December at the earliest.
If you are being asked to pay for the state software you will need to contact TurboTax support during business hours.
Support is open from 5am to 5pm Pacific time, Monday thru Friday. Closed Thanksgiving day and Friday 11/26
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
