efile status not updating

[W Big Al]

Make sure you program updated. Believe you can go to Online and Check for Updates.

[Navymanswife]

I am not only updated, I've actually deleted the program - cleaned my laptop and started all over again. I have spoken to customer support for over a total of 6 hours and they still can't figure it out. They told me to mail in my return but they can't tell me what's wrong with the return that caused the rejection. SO, even mailing it in won't help me because it will still be rejected. I finally made an appointment at the local tax office and I'm going to take the "rejection return" into the office and hopefully they can help me - but I can't get in with them until the 17th....

[MichaelG81]

The issue should be fixed now according to my end. Please clear your cache and cookies and update TurboTax, then reboot. Reopen your tax return file and it should update the status. If this doesn’t do the trick or there’s something else we can help you with, feel free to give us a call.

INV 23129

[Navymanswife]

@MichaelG81 As of 7:14pmEST, It is not fixed. I have uninstalled the desktop version, run a cleaner on my laptop, cleared cache in my browser and reintalled everything including states. It still does not work. I am working on a MAC laptop - not Windows - however, this was never an issue in the past. I am completely trapped. I cannot file my Indiana return electronically with anyone else because I've already filed my federal efile with TT (And it's been accepted, so it gets rejected if I try again). I can't mail in my Indiana return because there is some sort of error that caused it to be rejected but I don't know what the error is BECAUSE TT WON'T UPDATE the filing status correctly. Believe it or not, I am now scheduled to drive from South Carolina (where I live) to Indiana to meet with a tax office representative on 3/17 to fix this mess that TT has created because otherwise, I cannot file my Indiana state tax. This is so ridiculous and costing me a small fortune in gas/hotels/etc. 

[Navymanswife]

@MichaelG81 I will also add that I truly think it's something connected to either MAC or my specific situation with returns. I originally had Turbotax online and support suggested I buy the desktop version, however whenever I sign into TT to go to community support, my returns still pop up in the online version AND they are also rejected. I just don't understand. They were corrected, transmitted AND accepted in the desktop version on 2/20 - I have emails (and now refunds) to prove it worked but neither the desktop version nor the online version are updating so I can correct the rejected Indiana return. And NO ONE seems to be able to help me. I have spent hours on the phone trying to fix it. It's madness. 

[W Big Al]

Unfortunate that it is not working. Seems like you tried everything. You might try a possible work around if you know you rejection reason. Open the program and go to the “View” menu at the top. Click on “Forms” and select the particular form(s) with the errors. After correcting click Errors and if none, go back to “Step by Step” and click Review and then navigate to “Print/Save”. Select returns for filing. You might get E-File Postmark but include that with a note about what happened and file by Mail. You can find the addresses in the 1040 and State instructions.

Amazed at your persistence/perseverance. Assume that your user name is accurate - my family appreciates your family’s service to our Country.

[Navymanswife]

@W Big Al   Thank you - Yes, name is accurate - Hubby did 22 years in submarines! 

As for perseverance, it's my only option. Because TT won't update the filing status, I can't fix the forms. The email with the error status doesn't make grammatical sense, so I can't really tell what the true issue with the Indiana state return is - the support lines couldn't even tell me what is the problem. So I don't know what to fix on the state return. Support even had me send in my federal 2x but then I got a federal rejection error because I had already filed and so, that also prevents me from filing Indiana state. 

Because I don't truly know what is wrong with Indiana state, I will have to go to a local office in Indiana for a personal appointment to review the return and get it filed. UNLESS TT FIXES THE FILING STATUS ERROR so I can file state only. 

With that said, We live in South Carolina now so.... I have an appointment on 3/17 at a local Indiana office and will driving back, staying in a hotel and meeting with Indiana tax office to fix this colossal mess that TT has created - that will be a expensive trip between gas, meals and hotel. I've made so many posts on community and spent countless hours on tech support with zero results. I'm exhausted by this issue.

[Navymanswife]

@W Big Al  On a postive note, I have interacted with over 500 posts and received 20 cheers in my badges..... UGH.

[W Big Al]

I live in IN. Did you get a Federal rejection first? I got my federal rejection then IN rejected because of federal. If you saved your return you could either just print and file and let them sort it out. I would do that before I would make a trip to IN. You could also buy another program and enter information and file by mail. Try the Forms route first on TT. There are also fill-in forms online at in.gov/dor/tax-forms/

[Navymanswife]

@W Big Al  Yes - I did get a federal rejection first BUT and the standard state rejection because the Federal was rejected. Got the Federal corrected and refiled. Then SC state and Federal were accepted and approved. Then IN was rejected a second time for: 

"SCNTY-018-01 - SCNTY-018-01: Line 1A of the CT-40PNR in Section 2, SchCT40PNR/WorkCountyTaxSection/WorkIncome/Taxpayer1Amt, must not be null and greater than zero if all the following exists on IT-40PNR: A. FormIT40PNR/ReturnFormHeader/PrimaryCounty/ResidentCounty is non-Indiana county code (not 1-92), B. FormIT40PNR/ReturnFormHeader/PrimaryCounty/WorkCounty is an Indiana county code (1-92),and C. FormIT40PNR/SchA/IncomeOrLossSection/GainsLossIncome/StateAmount Indiana business income reported is greater than 0." 

But no one at TT can tell me what this actually means and how to correct it. Neither can the Tax office at IN - because EVERYTHING on the form is ZERO. I've asked if I can email or fax or even zoom with IN but that's a no-go for privacy reasons. They told me I could mail it in with the errors and it will get rejected, sent back with suggested correc tions BUT they said that will take months to make happen. I just want my refund.

I spoke with H&R Block and TaxAct but neither will file state only - you have to file federal first then state with them - but my federal will get rejected because I've already filed it with TT and then once it's rejected, it automatically rejects IN state. 

It's like a big circle of rejections that can only be corrected with a software correction. I feel like I get on this hamster wheel every day. 

But, as it stands right now, I will be spending a 1K of my refund heading to IN to get it corrected unless I can get TT SOFTWARE SUPPORT to get a fix done. Honestly, I keep trying every day and will continue to do so untl it's either fixed or it's the 16th when I have to start driving. 

[CarissaM]

If you're Turbo Tax online is also showing that your Indiana state is rejected, you can refile Indiana state using the Turbo Tax online version. 

I see you mentioned everything is 0. Please ensure there are no spaces after any of the zeros, as this will trigger the system to think another digit is there even when there are not. @Navymanswife 

[W Big Al]

Good morning,

It appears that the problems with IN revolves around your reporting of your income as a Part Year Nonresident. Go to the IDOR forms website and download the IT-40PNR booklet which should include both instructions and forms and the rejection reasons will make more sense. When filling out the County form use the county number i.e. 1 - 92 corresponding to the name of the county (Marion = 49).

With respect to the status not updating, assume your program says it is up to date. Don’t know if you’re on a PC or a MAC but in prior years the program is somewhat different on a MAC. If you can or have saved your return to a USB drive or a secure cloud storage site like Dropbox you could buy another copy of TT and try it on another computer, preferably a PC. You must search for the file when you open the program as it hasn’t associated the file location.  May the force be with you.

[Navymanswife]

@CarissaM  I am not able to file Indiana alone - it automatically tries to submit the federal because the federal was originally rejected on 1/30. For some unknown reason TURBO TAX is not picking up the second correct filing that was done and accepted on 2/20. I know 2/20 filing went through on Federal and SC state because I have 1. Confirming emails and 2. Received my SC refund.

So, now when I try to just refile Indiana online, it's automatically sending the Federal. And it won't allow refiling because of the following message: 

>>Duplicate Social Security Number: A tax return with the same Social Security number has already been submitted - in other words, it appears you're trying to e-file the same return twice. If you need to change this return, you'll need to file an amended return on paper, by mail. If you'd like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state's tax website for alternative e-filing options.<<

So, I'm STILL STUCK. And no one at the support line can help me either. This is so, so frustrating. 

[Navymanswife]

@W Big Al 

I am on a MAC and honestly, I am starting to believe that is the real problem. Nothing else is working. SO, now I will try your suggestion tomorrow and see what happens. I'll keep you informed - thank you so much for all your suggestions!!! 

[JohnDLane]

My efile status on Turbo Tax Premier for Mac is still not upating....preventing me from filing my state taxes.

Return has been received, accepted and paid by the IRS but software still shows a status of rejected for my federal return.

If this issue has been fixed, how can I get my Mac working?