State tax filing

I am not only updated, I've actually deleted the program - cleaned my laptop and started all over again. I have spoken to customer support for over a total of 6 hours and they still can't figure it out. They told me to mail in my return but they can't tell me what's wrong with the return that caused the rejection. SO, even mailing it in won't help me because it will still be rejected. I finally made an appointment at the local tax office and I'm going to take the "rejection return" into the office and hopefully they can help me - but I can't get in with them until the 17th....