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Level 2

Question

efile status not updating

Forum|Forum|3 years ago
February 14, 2023
7 replies
0 views

I efiled 3 days ago, have received 3 email messages from TurboTax stating my efile has been rejected, on the computer software it still states efile status as pending. I spent 2 hours on the phone with customer service and they couldn't help, because it still has the status as pending I cannot generate the forms to mail the return or do anything to fix the efile and retransmit. I asked what else can be done and they had no suggestions and sent a form to fill out for a refund, well I don't have the license code so that is no good. I am so flustered with this process; I spent a better part of my day entering all the needed information for the return and now I am stuck here with no way to re e file and no way to get any refund for the turbo tax product. I have used them for years but really this is having me rethink the product. Anyone else having the same efile status update issue?

TurboTax Home & Biz Windows

HeatherPLO

Level 14

We need additional information to be able to assist you further. Did you receive any specific rejection code in your email? Please respond here in the thread with any other details and we will be happy to help.

@sfish92

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sfish92Author

Level 2

Prior year AGI doesn’t match is the response. But I can’t update anything as the status will not update on the software to show it’s rejected.

RobertB4444

Level 15

There are two things you can try. The first is to clear your cache and cookies. These can interfere with the TurboTax software for some reason.

Here's how to clear your cache and cookies.

If that doesn't help then you can download the desktop software which allows a great deal more freedom for adjusting numbers.

Here's how to convert your online return to the desktop program.

@sfish92

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jjakubin

Level 2

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

W Big Al

Level 2

I have the same problem with Deluxe Desktop with rejected federal return on 2/16. My issue caused rejection. Also, would send emails with status but not texts. Talked to a three Tech Support folks, one just kicked the can down the road, the next a bit more helpful, and the third went through clearing the cache and cookies then upon further investigation by him suggested on 2/21 it was a "known issue" and that I would get an email when it was resolved. Still waiting but hopeful.

W Big Al

Level 2

It appears that the 3/2/2023 update corrected the problem and that the correct e-file status is showing. So, the good news is TT got it fixed, the disappointment is that it took so long. Feel sorry for any farmer who had a return due 3/1 and had the same problem.

Navymanswife

Level 3

Unfortunate that it is not working. Seems like you tried everything. You might try a possible work around if you know you rejection reason. Open the program and go to the “View” menu at the top. Click on “Forms” and select the particular form(s) with the errors. After correcting click Errors and if none, go back to “Step by Step” and click Review and then navigate to “Print/Save”. Select returns for filing. You might get E-File Postmark but include that with a note about what happened and file by Mail. You can find the addresses in the 1040 and State instructions.

Amazed at your persistence/perseverance. Assume that your user name is accurate - my family appreciates your family’s service to our Country.

@W Big Al Thank you - Yes, name is accurate - Hubby did 22 years in submarines!

As for perseverance, it's my only option. Because TT won't update the filing status, I can't fix the forms. The email with the error status doesn't make grammatical sense, so I can't really tell what the true issue with the Indiana state return is - the support lines couldn't even tell me what is the problem. So I don't know what to fix on the state return. Support even had me send in my federal 2x but then I got a federal rejection error because I had already filed and so, that also prevents me from filing Indiana state.

Because I don't truly know what is wrong with Indiana state, I will have to go to a local office in Indiana for a personal appointment to review the return and get it filed. UNLESS TT FIXES THE FILING STATUS ERROR so I can file state only.

With that said, We live in South Carolina now so.... I have an appointment on 3/17 at a local Indiana office and will driving back, staying in a hotel and meeting with Indiana tax office to fix this colossal mess that TT has created - that will be a expensive trip between gas, meals and hotel. I've made so many posts on community and spent countless hours on tech support with zero results. I'm exhausted by this issue.

abbi2000

Level 2

I also have the same issue, The efiling is done successfully and got confirmation of fed and state acceptance but turbotax does not update status and shows yet to filed. If I try filing an amended return it is now preving same for e file. Turbotax bug

TiffanyL

Level 11

@abbi2000

I would suggest reaching out to TurboTax Customer Support for assistance with this issue.

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panayioti420

Level 2

Yes... only in my case, I keep getting told the taxes were filed but have received no confirmation from Intuit/Turbo Tax. Instead they are making excuses that it is the state's issue. State says all tax FILINGS issued are being processed. They have no record of mine being filed.

I filed on January 31st. State had a delay. TurboTax says they filed. No one has the right answer and instead blames each other. Fantastic!

LindaS5247

Level 14

Have you contacted TurboTax support to get help with your issue? Please click here for help in contacting Turbo Tax Support.

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Cindy_inCA

Level 2

If you live in CA, you will not be able to e-File your CA return in 2025. You will need to print it and mail it in. There are no workarounds. I discovered this after 3 phone calls. My final call was escalated 3 levels over 2 hours. The final resolution specialist discovered an internal update that the CA state returns cannot be e-filed. You can still e-file your Federal return.

Monikak11

Level 2

I am sorry you are experiencing this issue. However, other users have been reporting that their California returns were successfully e-filed.

RonPlante

Level 2

I just submitted my efile return for Fed and Oklahoma. A message popped up saying that I had paid but not filed. The file status is blank. How do I know if my returns were filed?

VolvoGirl

Level 15

If you efiled was it Accepted? When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. Check back though your emails and spam/junk folder.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

If it wasn't filed then go back though the File tab, all 3 steps to the very end and hit the big Transmit Returns Now button. Log in and click on Add a State to let you back in, you aren't really adding a state, that's just to open your return.

Or if it thinks you printed your return to mail you can switch to efile.

https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online/00/26985