7th state return not showing as filed

[Shaundee1]

My nephew had W-2 income in multiple states.  Everything is fine except for the Pennsylvania return, which was the 7th state return.  I e-filed it through TT on February 14th, it went clear through to the transmitted successfully page and did I want to print a copy.  When I check the e-filing status all the returns show as accepted except Pennsylvania doesn't show up at all.  When I  saw this on the 19th, I thought I must have done something wrong, so I went through the steps again and it let me e-file again, yet it still isn't showing up at all.  My nephew has checked his email - nothing for this state return.  Any ideas? 

[xmasbaby0]

It is not possible to e-file that many state returns using online TurboTax.  The limit is five, so you must have two that were not prepared or filed--at least not in the same TurboTax account.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[Shaundee1]

I guess even though it shows OH as being transmitted, the fact I haven't received an e-file accepted notice means it also didn't go through.  So that would mean 5 filed, 2 not, even though TT gave me no warning of this and charged me the fees to file 7 state returns for this one tax payer.  Major issue on their part - I foresee me spending time with customer support today......

Thanks for letting me know about the 5 state limit - I'd never seen that.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Shaundee1]

Thanks for this tip, but surprisingly when I contacted TT support they were able to tell me the 6th state had been filed and accepted, but the 7th was rejected due to a small error having to do with an employer's address.  I corrected that and now all 7 have been accepted.  She had no explanation for why I couldn't see this on my e-file TT screen, but the 5 state limit seems to be for the on-line version, not the desktop.

[SteamTrain]

@Shaundee1  

Interesting though...the "Desktop" version of TTX used to have a State e-file limit of 3 states attached to one Federal tax return., with the remaining ones over those 3 having to be paper-mail-filed by the taxpayer. 

So your 7 seems to be 4 over the Limit for # of states you could e-file with the desktop software....of course, TTX may have changed that limit from what they used to allow in prior year's software.

Would be interesting to see a knowledgeable investigation & response about that from someone on the inside of TTX about whether that has changed.   @xmasbaby0   ?

[xmasbaby0]

@SteamTrain You read my mind......I was about to post to Mods and ask this and somehow got de-railed.  Posted a question to them just now.   I am also pretty surprised to hear someone was able to prepare returns for seven different states   (and whew---that had to be expensive...)

[xmasbaby0]

@SteamTrain @Shaundee1 

I have been waiting for an answer about this after posting a question to the moderators.  I finally heard back today and was told that SteamTrain is "spot on" with his reply.

So....that seems to cast some doubt on whether that many state returns were really e-filed successfully, and on whether you were charged for them.   Please check with the states to see if the returns were filed.

STATE RETURN

Make sure your state return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...