Indiana state return won't transmit

[InNVHa]

Same exact issue, no fix, third call to tech support. This seems to be a software level problem. There are too many people on this thread with the same problem.

[CarissaM]

Are any of the forms you are using showing not supported for e-file here for the Indiana return?

[colleenlobrien]

Seriously - it lists Form IT-8453-OL, Declaration of Electronic Filing as an unsupported form. Why would this be unsupported if it is part of the electronic filing? When I had the accountant on the phone, we even deleted it. Clearly it was regenerated. I find this mind boggling that the form is not supported for e-file when it is necessary to e-file.

[colleenlobrien]

Another return in the house has Form IT-8453-OL, Declaration of Electronic Filing but that person owes money - not getting a refund. That return efiled successfully.

[InNVHa]

I am filing "Form IT-40PNR, Part-Year or Full-Year Nonresident" and all of my other Indiana schedules are supported for e-file. I filed all of the same forms with TurboTax in 2020 with the exception of "Schedule IT-2210, Underpayment of Estimated Tax by Individuals." I doubt that this form is the issue, but it might be worth checking. It's worth noting that TurboTax claims that there are NO errors in the Indiana return, and claims that the Indiana return is eligible for e-file.

As mentioned by others, "Form IT-8453-OL, Declaration of Electronic Filing" is not supported for e-file, but that's because you do not actually e-file this form. You are supposed to print this form, sign it, and keep a copy in your own records. During the Indiana State e-file process, TurboTax displays, "You are signing your return on paper. We'll take care of printing the form you need *after* you e-file." I believe that this is in reference to this form. See this discussion for more on Form IT-8453-OL.

https://ttlc.intuit.com/community/taxes/discussion/after-e-filing-my-state-return-with-turbotax-i-re...

Having said that, it would be worth checking with the programmers to ensure that a return's inclusion of Form IT-8453-OL is not causing the e-file transmission to fail.

[cramrrop]

My return owes money, no refund -- not efiling successfully

[InNVHa]

@CarissaM (Employee TurboTax Specialist)

Can we expect a fix for this anytime soon?

I've spoken with multiple Tier 2 techs, and they cannot find a solution.

[gseroth]

I was just on with a tech for 1.5 hours and he didn't indicate that he saw anything about an issue with Indiana returns.  I'm also having the same problem.   Who can escalate this issue as I'm sure there are more than a few of us trying to submit an Indiana return.  Never had an issue in the past submitting Indiana electronically!

[InNVHa]

@gseroth I have the same issue, no fix, and have had no problems in the past.

@CarissaM Can you escalate this issue? I have spent 5 to 6 hours on 3 phone calls with no solution, and there are at least 15 people in this discussion with the same problem. There will be more and more as the due date approaches.

[colleenlobrien]

I am going to put a FB post so that anyone else with this issue will report it. Power in numbers people. It has to be a simple coding error and LOTS of time is being wasted.

[colleenlobrien]

FB post is active. Let's hope we get enough attention to get this fixed. Feel free to post other places as well. 

[Name135]

After four calls to support and no fix, I requested a refund of the $25 and paper filed the return. This issue was a problem that Intuit should have been caught a month ago and fixed or a work-around created. 

I've spent probably 5 hours dealing with this problem, and others have spent a similar amount of time on it; hell, they ought to give all of us vouchers for free t-tax next year if our time is worth anything. I know when pigs fly!

[InNVHa]

@colleenlobrien

If possible, please post a link for your FB post.

[colleenlobrien]

Sorry the link did not work - I made it public if you look for Colleen Long OBrien - like away. I think we will have their attention.

[JohnCPA1]

It looks like my other attempt to reply didn't take.

I haven't been able to transmit my Federal OR Indiana state returns. After pressing the "Transmit Returns Now" button from the Premier-Download version of Turbo Tax, I get a pop-up window that lasts 5-10 seconds that says "Transmitting Return" before it returns to the same Transmit Your Returns screen.

The thread here suggested doing an update, clearing browser and cookies. I've done all that, as well as reboot. No change. And all after Turbo Tax has taken my additional fees for E-Filing Indiana.