How do I cancel my credit card payment?

[maurylandsman801]

I completed my return, and after I paid for state e-filing, I was told I could not e-file my current return because of certain information I had been required to enter. I want a credit on my account, or do I have to go through my credit card company?

[VolvoGirl · Accepted solution]

I assume you are using the Desktop program and paid the 24.99 to efile state?  You can ask for a refund.

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[DoninGA · Accepted solution]

You need to contact TurboTax support to have the credit card payment canceled or removed.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax