I'm trying to enter information for SSA 1099-R but am unable to enter any information in the boxes. It simply won't allow me to input any information

[aydeet31]

Unable to enter info on ssa 1099

[aydeet31]

I am in the right spot, under social security ssa 1099

[FangxiaL]

It is working fine for me. To resolve your issue:

1. Open or continue your return
2. In the search box, type ssa-1099 and hit the Enter key, and select the Jump to ssa-1099 on top of the search results
3. On the next screen, check the box for Social Security benefits (Form SSA-1099) and enter the info from your SSA-1099 form.
4. Continue when done.

@aydeet31

[Jolie2]

I am trying to enter SSA information in my desktop version of TurboTax Home and Business and, just as the person describes in this chat, TurboTax will not accept any input on this form.  I am not using TurboTax Online or TurboTax on my phone.  I am using my full-functioning computer and standalone Turbo Tax for Home and Business 2021 with the latest updates installed.

[DianeW777]

This suggestion has worked for others.  Please try the steps below.

See if this will help - Save your tax return.  Close the TurboTax program.

1. Right click on the TurboTax 2021 icon on your computer screen.
2. Click on Run as Administrator
3. Start the TurboTax program and continue your tax return.  
4. See if the problem has been resolved.

@Jolie2

[ljenkines]

I can type numbers and letters into other fields but when I try to enter on the social security pages it just won't.  I've tried this on 2 separate income filings. I tried the compatibility tab and entered run this program as an administrator.  Just don't understand.  This is my first time to use the website download version of Turbotax after using the CD version for many many years.  My new windows based PC doesn't have a CD drive.  

Not very happy right now.  can't finish my taxes.

[DianeW777]

This was a suggestion by our awesome Tax Champ @DoninGA and was successful.

See if this will help - 

1. Save your tax return.  
2. Close the TurboTax program.
3. Right click on the TurboTax 2021 icon on your computer screen.
4. Click on Run as Administrator
5. Start the TurboTax program and continue your tax return.  See if the problem has been resolved.

@ljenkines

[ljenkines]

it does not.  As I mentioned in my question I had already done that.  I used a different broswer and that didn't work.  I was able to go to the form and input it but I really do not want to have to do it that way.

[BillM223]

It sounds like you have been proactive in trying different things. Let me ask, you are using the CD/download product, right ("I was able to go to the form ")? Then changing the browser won't make any difference - that is a suggestion only for Online users (since the majority of Turbotax customers use Online, answers tend to be skewed that way).

Can you give us a screenshot of the input screen that is giving you this trouble? Of course, please redact any personally identifiable information. Thanks.

@ljenkines

[Kenb268]

• I'm trying to enter information for SSA 1099-R won't let me enter info in boxes highlighted when click on using TurboTax home business installed on pc not online I try under several new returns same thing I can enter in the forms. I want and have always used step by step for the last 20 years?
•  

[VolvoGirl]

Are you using the Desktop program?  Some people are having trouble entering into box 5.  See if this helps.

Are you running the TurboTax application as an Administrator?  If not -

Save the tax return.

Close the TurboTax program

Right click on the TurboTax icon on your computer screen

Click on Run as Administrator

Start the TurboTax program and see if the problem persists

One person said......

Did that. Same thing happened. But then... I accidentally double-clicked the box. And it opened up a small windows that let me fix it. Then the same thing happened with the Part B premium box. Double-clicking fixed that.

[tdinneny]

Try hitting the tab key to move the focus to the next field. Type in a number. Then shift-Tab back to the problem field and you should be able to enter a number

[morris1966]

None on these suggestions are relevant - no form for entering the data comes up when the update button is pushed for social security - I think you have a software glitch.  Someone should be working on fixing this.

[DoninGA]

---

@morris1966 wrote:

None on these suggestions are relevant - no form for entering the data comes up when the update button is pushed for social security - I think you have a software glitch.  Someone should be working on fixing this.

---

Which TurboTax product for tax year 2022 are you using?  The TurboTax desktop CD/Download editions installed on your personal computer or the TurboTax online web-based editions where you have to sign onto the online account with a User ID and Password?

Enter the information from the SSA-1099 is fairly straightforward since you only need to enter the amount from box 5 of the SSA-1099.

What happens when you use this procedure?

To enter Social Security benefits reported on form SSA-1099

• Click on Federal Taxes (Personal using Home and Business)
• Click on Wages and Income (Personal Income using Home and Business)
• Click on I'll choose what I work on (if shown)
• Scroll down to Retirement Plans and Social Security
• On Social Security (SSA-1099, RRB-1099), click the start or update button

Or enter ssa-1099 in the Search box located in the upper right of the program screen. Click on Jump to ssa-1099

[dmonell]

I'm trying to enter information for SSA 1099-R but am unable to enter any information in the boxes. It simply won't allow me to input any information please help