Desktop Turbotax 2024 freezes (stops responding) when I try to enter the "FILE" area of the program on the horizontal bar near the top of the screen. Any suggestions?

[larry mcgahen]

program freezes 

[MarilynG1]

Can you see the dropdown menus under Edit/Online/Tools, etc.?  If you can't see dropdown menus under the other links at the top, you could try uninstalling/re-installing TurboTax to see if your issue resolves.  

Here's more info on Troubleshooting TurboTax Desktop Issues, or you can Contact TurboTax Support for more help.

@larry mcgahen

@NSpooner

[SteamTrain]

I haven't tried filing yet, and won't for a few weeks

BUT

Mine (Desktop Windows 11, Premier) freezes during one of the last final Review/Summary steps....right after refusing Audit Protection

IF I leave it alone and do something else for a while...seems like forever...it finally unfreezes.

Started a stopwatch:  1min 10 sec ...just sitting waiting...clicking on "Continue" multiple times didn't help. Have no idea what it's doing.

So try just waiting impatiently, go check email or something.

YEP  NUTS !

[NSpooner]

Thank you for the suggestion. I'll give it a try.

[NSpooner]

Thank you. I will check it out.

[cfrahme52]

Hi.  My copy of Deluxe 2024 on Windows 10 does the exact same thing as SteamTrain.  Spent quite a while on phone support today using Intuit's ScreenShare to troubleshoot with agent.  Did all the obvious* - unfortunately nothing solved the issue.  I hope this is fixed before I (we) actually want to file.  Can just imagine the mess if it hangs while submitting  taxes to IRS.

*restarted program running as administrator 

*logged out/into TurboTax

*turned off AV

*downloaded software direct from Intuit  website then

*un-installed/reinstalled from new download

[SteamTrain]

@cfrahme52 

I had this issue, and I just waited for a couple minutes and it unfroze on it's own.

That worked for someone else too in a different post reporting the same issue.

When it freezes, go get a soda, or brush your teeth, clean up your email folders.....and try to time it to see how long it takes....IF it works.

Annoying, but a possible way around it, at least for now......but yeah, no promises from me.

[FastTaxUser]

I'm seeing the same issue as SteamTrain and cfrashme52 using Desktop TurboTax 2024 Deluxe on Windows 10.

It freezes for about 1 minute after the last step on the Review/Summary or if you click on the File tab.

It does eventually come back and I was able to print the return.  I'd rather not submit returns having this issue.

I tested it a bit by starting a new return and discovered the delay issue begins once a Social Security Number is added in the personal info section.

[cfrahme52]

Thanks @SteamTrain & @FastTaxUser

Hope Intuit gets this sorted soon! 

[Movie-Nut]

Same issue as reported above. I have it installed on my Desktop (Win 11) and Laptop (Win 10). THIS is a problem and needs to be fixed ASAP.

[JSN2]

I have the same freeze issue! Not only at "FILE" area but other areas too, like "review" and "ready to file area".. I used TurboTax for years and I don't want to see it freeze when I file. TurboTax needs to correct this before I file!

[cfrahme52]

I agree.  I've been using Turbotax for years and have never had a problem with it.  I wonder if there is a way to submit bugs to them? 

[frammis7]

I'm having the same issue and have been hoping for an update to fix it, without success for a week. I guess there is no way to submit a bug report as all paths lead to this community support area. As one other user reported, waiting a while tends to resolve. I went away, got a cup of tea and sat reading for abut 20 minutes, When I returned, Turbotax has moved on, and I proceeded to e-file. Disconcerting and unusual after more than a decade of using Turbotax without incident.

[Keith40]

Same Problem here as many have posted.  Deluxe 2024 version on Windows 10 freezes during the "review/Summary" after declining audit protection.  Program never comes back - have sent report logs to Microsoft.  Intuit may want to check with Microsoft on program log failures.  Can't file taxes....  Hope resolved soon!