Retirement tax questions

Hi.  My copy of Deluxe 2024 on Windows 10 does the exact same thing as SteamTrain.  Spent quite a while on phone support today using Intuit's ScreenShare to troubleshoot with agent.  Did all the obvious* - unfortunately nothing solved the issue.  I hope this is fixed before I (we) actually want to file.  Can just imagine the mess if it hangs while submitting  taxes to IRS.

*restarted program running as administrator 

*logged out/into TurboTax

*turned off AV

*downloaded software direct from Intuit  website then

*un-installed/reinstalled from new download