1099-R not Available 12/8

[T2go]

When will This section be ready?  Is there a work around for entering 1099-R ?  
All updates are installed. 2022.r17.035.
build Feb 11, 2023 at 09:26:04
Its pass the December date - I would think if it's still not ready the date would be updated. 
I've signed up for notification but haven't heard anything.

Hoppy3

[VolvoGirl]

1099R is ready.  What happens when you try to enter it?  What version are you using?  

[T2go]

When the button is clicked a page appears with message  - This section will be ready December 8 while we work on updates for recent law changes.

Deluxe 2022 The update 2022.r17.035

[T2go]

Also Im running on a MAC

[T2go]

I'm also getting the same message for Sales tax and Mortgage deductions. I can supply screenshots.

[MichelleLO]

Have you followed the steps in the below TurboTax Help Article?

Troubleshoot TurboTax for Mac CD/Download updating issues

[T2go]

Ok I did the troubleshoot - and forced the update.  restarted  router etc - everything-  first. 
The button to update 1099-R is still the same.  I had reinstalled -redownload SW and installed - reboot everything over the last 2 weeks no change. This year the SW was purchased from Amazon vs direct from you. Both locations has worked fine over the last 12 + yrs. I did have to update my desktop this year to support turbotax.
FYI. the forms are present and I filled them out via 'Forms' versus 'guide me' and it seems the tax summary and tax data includes everything. The data isn't flowing over and show in the 'summary' of each group replacing the message.  

[CarissaM]

It would be best to click here and give us a call, as it needs to be looked at by us. 

[T2go]

Solved:  today 2/15/23.   Ok. - I uninstalled making sure all support files were deleted.   Reinstalled - on startup got updates and installed then turbotax ended unexpectedly. Restarted got updates activated license, 
Monitored the timestamp on the forms folder in app- support (correct). This time all the entries that had said not available now says available . Data is present I had entered via forms.  
I'm closing  this case. 
Thanks for your support and being there. 

[denisesaffold]

I downloaded Turbo Tax on a PC (not MAC version) and I'm having the same issue. It is saying that the 1099-R is not available yet - but I've already received a hardcopy version of my 1099-R so I know this is not accurate.

Turbo Tax won't let me enter it manually.  The only thing it lets me enter is my email address to be notified when it's ready. 

[denisesaffold]

As I continued, I noticed (similar to T2go) that  I was getting the same message for Mortgage Deductions. So I will try to reinstall updated as suggested by expert for T2go - except I will do the update for Windows instead of MAC.

FYI, similar to T2go I also purchased the SW from amazon.

When doing the original install, I did click the button to make sure the support files were deleted.

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you. 

@denisesaffold 
 

[denisesaffold]

I was able to get the software to work without statements that the 1099-R and mortgage interest was not available. 

To achieve this - I rebooted my computer and the router and then reinstalled the software - unfortunately I received the same messages (1099-R and mortgage interest not available).  I then uninstalled the software and then reinstalled the software - this worked!!! It was able to do the updates and the unavailable messages disappeared.