How do I cancel order

@mattias18 

No billing issue can be handled in this public internet forum ... if you bought the downloaded program within the last 60 days directly from TT  you can get a refund  by following the instructions in the post just above yours.   If you used the online program there is no refund of the online fees once they are paid.  

Right 2021.  The 2022 program doesn't come out until mid November.  Online 2022 will open in December.  Ask for a refund.

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

You can sign up for the Advantage program so you get it as soon as it comes out.  You can pre-order next year’s CD or Download here by signing up for an Advantage Account

https://accounts-tax.intuit.com/turbotaxadvantage/signup

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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@Siever13 wrote:

you processed my order for turbotax online last year, charged my account, i did not download it and i want my money back.   called you and you didn't return a callback.  your service sucks.  Now i got a notice that you are gonna charge my account again this year and that is not gonna work for me.   what kind of a scam are you running here...Glenn Sieve

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This sounds like you requested an Advantage subscription where the TurboTax software is sent to you each tax year in November.  Cancel your subscription.

See this TurboTax support FAQ for how to cancel an Advantage subscription - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=la8coveu

You can also contact TurboTax support for account assistance.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

@ardonohue It is not clear what you are trying to cancel since the filter removed some of the information you posted.  But this is the very PUBLIC user forum, which can be seen by anyone.  Do not post personal information here.  This is not the place to resolve any sort of order or billing issue.  We have no access to your account.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

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@khen wrote:

Cancel my order.   If I can’t file I do not want to pay for the product

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If you are using the TurboTax online web-based editions for tax year 2022, if you have not e-filed or printed the tax return then you have not been charged for the online account.

Or did you pay for the online account with a credit card in the File section of the program on Step 1?

@annashine0919 

Please see the post above by Critter-3. If you have already filed and were charged twice, you can also Contact Support for over-the-phone assistance.

If you have already submitted payment for your TurboTax product, please visit the help article below to help get you connected to TurboTax Customer Support. 

How do I contact TurboTax? - Intuit

If you haven't already submitted payment, please visit this help article for information on how to clear and start over. 

How do I clear and start over in TurboTax Online?

@aniyahill26 

If you used the Online version the fees are to prepare the returns whether you efile or mail or to print.

@Dfjeja123456 Luckily for you the filter removed most of the personal information you tried to post here on a public website that can be seen by anyone on the internet.   Please do not post your personal information here.

It is not clear what you are trying to accomplish.   If you have not registered, filed or paid yet, you can clear the data out of the return.--- and then just do not start over.

CLEAR AND START OVER

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

But if you already e-filed, you cannot get the tax return back.  You have to wait and see if it is accepted or rejected.  If it is rejected, then go ahead and clear it out and abandon the account.   If it is accepted then all you can do is wait for the IRS to process the return.