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To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/   When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.  This will take you back to the 2025 online tax return. Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

TurboTax asks you for your previous year's Adjusted Gross Income (AGI) as the IRS requires this to validate your identity for electronic filing.   Please follow the instructions in this TurboTax Help topic on How do I find last year’s AGI?

You are likely not eligible for the Canada Workers Benefit (CWB) if you were a full-time student for more than 13 weeks (approx. 3 months) in the year, unless you have an eligible dependant. If you mistakenly claim the CWB while being a full-time student, the CRA will eventually see your T2202 (which the school also sends to them) and reassess your return.   If you were a full-time student for >13 weeks at a designated institution, you generally cannot claim the CWB. Exception: You can claim it if you have an eligible dependant (e.g., a child or a spouse/common-law partner). Income Requirement: You must have earned working income (employment or self-employment).   For more information, refer to the CRA article: Line 45300 – Canada workers benefit (CWB)   Thank you for choosing TurboTax.

How to find your 1095-A online Log in to your account. Under "Your Existing Applications," select your 2025 application — not your 2026 application. Select “Tax Forms." Download all 1095-As. Get screen-by-screen directions, with pictures (PDF, 504 KB).  

Is line 1 of the Illinois 1040 more than $500,000 if filing a joint return or over $250,000 for any other filing status? If yes, then you don't get the credit. if that's not your situation, then you answer 1 or more questions for the Illinois Form ICR incorrectly Note: For tax years beginning on or after January 1, 2017, the Illinois Property Tax Credit is not allowed if the taxpayer’s adjusted gross income for the taxable year exceeds $500,000 for returns with a federal filing status of married filing jointly, or $250,000 for all other returns.  

I have used Turbo Tax since I started paying taxes and my parents used it before me.  One key feature that it had that helped a great deal in processing tax information was Its Deductible.  They had that solution integrated into the software and took it out without a replacement.  Now they just say to look it up on Craig's List or Facebook marketplace.  That is alot of work to find a fair value price for all donations.  You had a solution that helped us all and just threw it away. Many reputable programs now are available for helping with taxes.   The price increases and loss of this instrumental functionality has made turbo tax a true disappointment and will lead me to using  a different software in the future.  Very disappointing.  

I think I am understanding everything better but wanted to add perhaps for my sake as well as to help anyone else following in my confused footsteps.   As mentioned, I'm plowing through TurboTax and it is asking me questions like "What are the Retain Earnings.  I look at my QBO (Quickbooks Online) balance sheet for the start of 2026 and put that number and it TurboTax says "Wait!!! That is way off!!".  But I finally click a little help link and it says:   How to Calculate Retained Earnings Retained earnings means earnings of the corporation not yet distributed to its shareholders. To calculate retained earnings from your books: - Start with beginning retained earnings. - Add current earnings or subtract current loss. - Subtract shareholder distributions that are not booked as compensation or loans. If you cannot find your book beginning retained earnings, use the amount on the 2024 corporate tax return (Form 1120S, page 4, Schedule L, line 24d).   So... I can't just use the QBO report.  I have to subtract what it called Retain Earnings from the Equity account I called Shareholder Distributions.  Yeah... Ok.  That's fine but golly geeze this seems much more obfuscated than necessary.  

thanks for fast response.  yes he has no tax liability this year   answers to your questions:   Provide the following info for more specific help: Box 1 of the 1098-T   -          $18,948 (this includes tuition payment for spring 2026) box 5 of the 1098-T. -              $4698 Any other scholarships not shown in box 5.         NO Does box 5 include any of the 529/ESA plan payments (it should not).        NO Is any of the Scholarship restricted; i.e. it must be used for tuition.         NO Box 1 of the 1099-Q.           $16765 Box 2 of the 1099-Q.           $7892 Room & board paid. If student lives off campus, what is school's R&B on campus charge. If he lives at home, the school’s R&B “allowance for cost of attendance” for student living with parents. The school's Cost of Attendance for living off campus (there is not on-campus housing) is $3057/month.  He does not live at home.  so for 5 month's in 2025, the  COA is  = $15,285 (its an expensive city)   Other qualified expenses not included in box 1 of the 1098-T, e.g. books & computers.  -        $ $250 computer equipment How much taxable income does the student have, from what sources. -  employment   $8300  When he went to school before, how many times did you claim the AOTC or Hope credit?    two separate years  Is the student an undergrad or grad student?    Undergraduate Is the student a degree candidate attending school half time or more?    FULL TIME